Supervisor (Permanent, Temporary)
4 weeks ago
University of Rochester Medical Center
Job Title: Supervisor for Clinical Administration in Psychiatry
Operations management · Supports the daily operations for the Crisis Stabilization Team by collecting data from various sources, to analyze and interpret it, and to make recommendations improving the operation.
· Implements procedures for enhancing levels of service and quality. Re-evaluates implementation of supports to assess and determine further recommendations to improve gap closure and/or identify opportunities.
· Collects, analyzes and interprets data to ensure optimal team success.
· Collects and analyzes data to ensure staffing levels are appropriate for volume of patients scheduled at each location.
· Maintains compliance with employment law and ensures adherence to policies and procedures.
· Collects, analyzes and interprets data to develop and establish standard operating procedures.
· Provides consistent feedback to staff on their performance and achievements.
· Introduces and educates new staff to the unit and to their responsibilities of each position.
· Ensures and inspects that the learning is competency based, provides clear expectations and goals to trainee.
· Assesses and evaluates performance throughout training, and provides feedback, additional resources and training when needed.
· Monitors and edits Crisis Specialist staff time entry in HRMS, approves Crisis Specialist staff payroll and vacations.
· Counsels Crisis Specialist staff regarding performance issues and develops with the staff, plans to improve.
· Completes and delivers end of probation and annual performance evaluations of Crisis Specialist staff.
· Project Management · Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
· Making effective decisions when presented with multiple options for how to progress with the project
· Communicating with Crisis Stabilization Leadership to keep the project aligned with their goals
· Performing quality control on the project throughout development to maintain the standards expected
· Partake in departmental planning meeting to ensure adequate patient care
Quality Controls/Process Improvement · Monitors timeliness and accuracy of work performed by Crisis Stabilization Team
· In collaboration with Crisis Stabilization Team director, oversees clinical compliance for quality assurance, documentation and reporting.
· Ensures compliance with standard, HIPAA, OSHA, OASAS, and The Joint Commission (TJC) policies by implementing quality controls, and providing and enforcing appropriate training.
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