General Manager

4 days ago

Taunton Somerset, United Kingdom BiteHall Full time

Description

Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row We offer competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants and we are a Certified Great Place to Work

What we Offer:

  • A fun environment where we value and celebrate our family members
  • Flexible scheduling.
  • Perks for ALL employees on DAY 1
  • Free meals on working shifts, meal discounts and savings on gift cards.
  • FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis helpline and 3 free counseling sessions.
  • Discounts on 1000’s of products and services, including pay-as-you-go plans, through free membership through the benefits hub.
  • College scholarships for ALL Smokey Bones employees and their immediate family members with Bellevue University.
  • Multiple health care plans to choose from.
  • Dental.
  • Vision.
  • Accident.
  • Critical Illness.
  • Limited indemnity for diagnostic, hospital, prescription drug.
  • Short-term disability and long-term disability.
  • Whole Life.
  • Preferred legal plan which includes numerous FREE legal services, and up to 70% reduction on representation.
  • Patient planning & advocacy services.

Opportunities for career growth and development throughout the organization. We want to help you reach your fullest potential

Additional Benefits offerings starting for salaried employees and full-time employees with one year of service.

About Smokey Bones:

Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.

Roles and Responsibilities:

Guest Experience
  • Coaches teammates and managers on how to deliver an excellent guest experience.
  • Coaches teammates and managers on how to anticipate, identify, and resolve issues that impact the guest experience.
  • Coaches teammates and managers on how actions impact the guest experience and how results indicate the level of guest service provided.
  • Positively interacts and visits with guests and solicits feedback.
  • Handles and follows up on guest concerns and escalates DO as necessary.
  • Ensures the quality of all restaurant facilities throughout the region by aligning with Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology.
Operations Leadership
  • Models standards and expected behaviors for restaurant managers and teammates to follow.
  • Models and teaches our values and culture in a manner that others understand.
  • Models and facilitates training for all new menu items and changes in standards for the restaurant.
  • Writes schedules for management team and approves department schedules.
  • Coaches managers and teammates on operational excellence, maintenance, and facilities.
  • Motivates managers and teammates to improve performance.
  • Delivers positive and constructive performance feedback to managers and teammates; aligns with the Director and HR on appropriate progressive disciplinary action when teammates are not meeting performance standards.
  • Develops leadership skills in self and teammates.
Financial Performance
  • Establishes plans, communicates strategy to Director and Management Staff, and measures specific goals to achieve Company accepted inventory level, sales growth, and guest satisfaction.
  • Forecasts accurate labor percentages weekly.
  • Maintains budget for restaurant and ensures profitability.
  • Communicates areas of performance needing improvement to meet business plan goals.
  • Reviews sales and trends and initiates programs to grow the business.
  • Conducts a wide variety of administrative duties in support of restaurant operations as it pertains to managers and teammates and in compliance with local, state, and federal laws.

Requirements

  • Previous General Manager Experience (Experience must be in a full service restaurant with full bar).
  • Computer knowledge (Excel, Windows, POS, etc.).
  • Results driven, trustworthy and team oriented.
  • Ability to engage and develop team members and coach in adherence to our company policies.
  • Must be passionate about the hospitality industry and focused on creating amazing guest and employee experiences.
  • Must be able to stand for 10 hours and lift 50 lbs.
  • Proven knowledge and results with growing a team and cultivating talent as well as business acumen and knowledge with managing multi-million dollar restaurant business.
  • Pre-Employment Screening Required Post Offer. Including but not limited to drug-test, criminal background check and verifiable employment references.
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