Adjusting Support Assistant

3 weeks ago

Exeter Devon, United Kingdom Aston Charles Full time

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result

This ‘Third Party Administrator – with a difference’ is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

The need has arisen for an Adjusting Support Assistant, who will be responsible for dealing with general enquires from clients, as well as supporting the experienced Claims Adjusters. Working closely with the Adjusters, you will see every part of the claims handling process, which makes this role perfect for someone who would like to transition into a fully-fledged Claims Adjuster position in the future. This is an interesting and varied role where you’ll have exposure to a wide variety of losses spanning insurance products such as Motor, Property, Liability and Financial Lines etc.

You will have previous insurance experience, ideally within a claims environment. This could suit someone from a broking environment who has had exposure to a range of classes of business. As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

You will receive a generous basic salary between £25K - £28K together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term

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General Insurance and Financial Services Recruitment

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