Customer Improvement Manager

3 weeks ago


United Kingdom Brite Recruitment Full time

CUSTOMER IMPROVEMENT MANAGER (PROPERTY) WEST MIDLANDS £(phone number removed) PRO RATA 6-9 MONTH FTC OVERVIEW Our client based in the West Midlands are recruiting for an exciting opportunity to join their team as a Customer Improvement Manager. You will lead the strategic planning, development and delivery of a high quality voids service ensuring effective delivery of operations. RESPONSIBILITIES As a Customer Improvement Manager, you’ll be responsible for

  • Leading the long term planning, budget and delivery of voids programmes and projects designed to enhance the services provided, ensuring compliance with legislation
  • Leading the preparation of budgets, risk assessments and cash flow forecasts for the end to end Void Service
  • Leading a programme to review the end to end void performance, continually improving performance and productivity
  • Continually monitoring the delivery of all work and services to customers, challenging outcomes to ensure excellent customer service, value for money and social value
  • Delivering high quality Void Service and programmes within agreed capital and revenue expenditure through effective financial performance/budgetary management to achieve timely completion of projects and value for money
  • Establishing and maintaining effective relationships with internal and external customers and at a national, regional and local level
  • Auditing and reviewing field based performance information (both self-delivery and contractor), to ensure quality of service is maintained and continuous improvement identified.
  • Managing, preparing and analysing monthly performance reports on team performance and data on complaints/satisfaction, to drive and improve service delivery and performance for customers
REQUIREMENTS To be considered for the role of Customer Improvement Manager, you must have:
  • Substantial experience of analysing and diagnosing problems and implementing effective solutions for process improvement
  • Degree, management qualification or relevant professional qualification
within built environment, property, housing etc.
  • Proven experience of undertaking a similar role within the Property industry managing a housing function
  • Robust working knowledge of relevant housing legislation, regulations and good practice
  • Experience working on a variety of legal disrepair and complex cases
  • Proven experience of implementing strategy within a large, complex organisation
  • Proven experience in budget preparation and control
  • Working knowledge of the application of Health and Safety legislation
  • Substantial experience of working to deadlines and prioritising workloads for self and others
  • Proven experience of effective relationship building and communication at all levels
NEXT STEPS If you’re interested in becoming the Customer Improvement Manager, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected. Why wait? Don’t miss out

  • United Kingdom Randstad UK Full time

    Continuous Improvement Manager - WFH Remote RoleRandstad UK&I is a global leading recruitment agency known for connecting top talent with leading employers. We pride ourselves on our innovative approach to recruitment and our commitment to excellence. As we continue to grow, we are seeking a dynamic Continuous Improvement Manager to help us enhance our...


  • United Kingdom Randstad UK Full time

    Continuous Improvement Manager - WFH Remote RoleRandstad UK&I is a global leading recruitment agency known for connecting top talent with leading employers. We pride ourselves on our innovative approach to recruitment and our commitment to excellence. As we continue to grow, we are seeking a dynamic Continuous Improvement Manager to help us enhance our...


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...


  • United Kingdom WINSEARCH UK Full time

    Continuous Improvement Engineer/Coach £65,000 + Bonus Monday-Friday Remote with International Travel Benefits Private Healthcare Company Laptop, Credit card and phone Extensive training and development opportunities Per diem for travel expenses Opportunity to work with cutting edge technology Are you an experienced Continuous Improvement Engineer/...


  • United Kingdom Valeo Foods Group Full time

    Introducing Valeo Snackfoods, the powerhouse behind some of the nation's favourite snack brands!Are you passionate about bringing innovative food products to life? Look no further than Valeo Foods UK, based in Gateshead, where we craft beloved brands like Kettle, Manomasa Tortilla, and Metcalf. As a Process Development Manager, you'll play a pivotal role...


  • United Kingdom Highland Spring Group Full time

    We are looking for an Engineering Improvement Manager to join our team for a period 12 months to drive our projects within our Engineering department. In this role, you will be responsible for supporting the team to achieve our target levels for KPIs through the delivery of engineering improvement projects. Responsibilities Identify and deliver...


  • United Kingdom ParentPay Group Full time

    Service Improvement Analyst Department: Customer Support Employment Type: Permanent - Full Time Location: Remote, UK Description Reporting to the Service Improvement Manager, and as part of a team of improvement analysts this position will take an active role in assisting and delivering against new products, integrations, partnerships and services....


  • United Kingdom H9 Technical Recruitment Ltd Full time

    Description My Oldham based FMCG client are looking for a Continuous Improvement (CI) Manager to join them on a permanent full-time basis reporting into the Plant Manager. Key Responsibilities Setting lean Conversion Strategy for the Site Designing & aligning on Divisional Framework & Processes for Lean Conversion Program in Liquids. Design &...


  • United Kingdom Certitude London Full time

    An exciting opportunity to join Certitude as a Performance Improvement Manager as we continue to grow as London’s leading adult social care provider. Hours: 37.5 hours Job Type: Permanent Department: Operations Location: Across London Boroughs A stimulating work environment full of opportunities to learn and develop 25 days annual leave + bank...


  • United Kingdom Culina Group Full time

    Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Job Description We are looking...


  • United Kingdom Your Full time

    Our service supports residents to enable them to live their lives safely and independently in their own homes, providing specialist advice, support and guidance on a range of preventative measures and delivering disabled facilities grants, handyperson and other related services. You will be supporting the Head of Housing Renewal and working with your team...


  • United Kingdom I-CAPITALISE LIMITED Full time

    I-Capitalise Ltd is a specialist insurance broker, with unique products for pets. Our core brand is which entered the UK pet insurance market in 2021. K9 Cover addressed the gap in the market for dogs with pre-existing medical conditions and is now using the knowledge gained to create exciting new opportunities. This is a great opportunity to grow with...


  • United Kingdom I-CAPITALISE LIMITED Full time

    I-Capitalise Ltd is a specialist insurance broker, with unique products for pets. Our core brand is which entered the UK pet insurance market in 2021. K9 Cover addressed the gap in the market for dogs with pre-existing medical conditions and is now using the knowledge gained to create exciting new opportunities. This is a great opportunity to grow with...


  • United Kingdom Zappie Communications Ltd Full time

    At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join...


  • United Kingdom Hyster-Yale Material Handling, Inc. Full time

    Job Title Process Improvement Engineer/Senior Process Improvement Engineer Job Description Put a LIFT in Your Career!  Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...


  • United Kingdom Green Folk LTD Full time

    Business Improvement Manager Manufacturing Redditch - Onsite Full Time £A dynamic and growth-oriented company is currently seeking an experienced Business Improvement Manager. This senior leadership role reports directly to the Chief Executive Officer. The ideal candidate will play a crucial role in steering the company through a period of significant...

  • Customs Manager

    3 weeks ago


    United Kingdom Innovate Freight Talent Full time

    Job Title: Customs Manager Department: Imports & Exports Main Responsibilities To ensure that the client remains customs compliant including running and maintaining regular audits throughout the company. Apply for new customs procedures or approvals when required. Create instructions and manuals to staff to follow when new procedures or approvals are...


  • United Kingdom Encore Recruitment Limited Full time

    Customer Services Manager Birmingham We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...