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Income Collection And Dispute Resolution Officer

4 months ago

London, United Kingdom Coyles Full time

One of our local authority clients are currently recruiting for an Income Collection and Dispute Resolution Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

The client is seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. The post holder should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.

The post holder must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. They must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

Duties and Responsibilities

* To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Council procedures.

* Submit cases to HMCS for on line Judgement and monitor progress accordingly.

* Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.

* Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

* Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable.

* Provide a full dispute resolution Service taking ownership of the end-to-end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts.

* Administer suspense account, identify and reallocate payments, accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd #J-18808-Ljbffr