Information Technology Support Engineer

3 weeks ago


Theale Berkshire, United Kingdom Profectus Recruitment Full time

Profectus are looking for a talent IT Support Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday + bank holidays included. In this position, you'll address a variety of technical issues, from hardware and software glitches to network failures, all while contributing to a growing, purpose-driven organization in a rapidly evolving industry.
Expert Support: Provide exceptional IT support to end users, troubleshooting and resolving software, network, and hardware issues.
Prioritize and manage IT tickets to ensure timely resolution, meeting SLA requirements.
User Training & Collaboration: Train users on IT systems, and collaborate with the IT team to develop and implement IT policies.
Data Security: Ensure secure, compliant data access per ISO27001-ISO17025 standards.
Continuous Improvement: Stay up-to-date on IT developments, recommending improvements where appropriate.
Proven Experience: 2-3 years in a technical support role, with a track record of resolving hardware, software, and network issues.
Experience with Active Directory, Azure AD, Microsoft 365, Teams, SharePoint, laptop builds, iOS devices, and endpoint management.
Understanding of IT security principles.
Communication Skills: Strong interpersonal skills, capable of training and guiding users effectively.
Experience in IT support teams with medium-sized infrastructures (400+ devices, 250+ users).
If this sounds like a role for you please apply with an up to date version of your CV for immediate consideration.



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