Night Auditor- Guest services

1 week ago

Edinburgh, United Kingdom The Caledonian Edinburgh Full time

Job Ref: AM15006 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £13.08 Per Hour + Exclusive Benefits Contract type: Permanent Hours: Full Time Hours per week: 40 Hours Per Week Posted date: 24/11/2025 Closing date: 24/12/2025

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.
We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.
Our Management Company:
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Competitive Hourly Rate of £13.08
~ Free and healthy meals when on duty.
~50% off our Food & Beverage Venues – The Court & Caley Bar
~ Discounted use of Leisure Facilities
~ Stays in our hotels at discounted prices
~ Even free stays in our hotels as one of our rewards & recognition incentives,
~ Opportunities for your personal development within the Hotel Group Brand Portfolio
~ Fully funded apprenticeships – T&Cs apply
~28 Day of Annual Leave, increasing with long service
~ Flexibility to purchase additional holiday days
~ Pension enrolment
~ We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Night Auditor is responsible for delivering an exceptional customer experience while ensuring the smooth overnight operation of the hotel’s front desk. The Night Auditor plays a key part in optimising guest satisfaction, ensuring compliance with hotel policies, and supporting operational efficiency during night shifts.
Respond to guest inquiries, complaints, and special requests in a professional manner.
Maintain security by monitoring access to the hotel and ensuring guest safety.
Communicate clearly with other departments, including housekeeping and maintenance, to ensure smooth operations.
Manage guest reservations, billing, and payments accurately.
Prepare and submit night audit reports and other required documentation.
Ensure compliance with company policies, health & safety regulations, and legal requirements.
Participate in team training sessions and contribute to continuous improvement initiatives.
Proficiency in using property management systems and office software.
Ability to work independently and handle night shift responsibilities effectively.
This role requires someone who is dedicated, customer-oriented, and able to take ownership of responsibilities during the overnight shift.

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