Customer Experience Executive

4 weeks ago

York North Yorkshire, United Kingdom Entegra Full time

Job Description

Opportunity to join the Entegra UK&I Customer Experience Team.

As part of our Customer Experience Team, you will, handle service issues and queries, and provide appropriate solutions for our customers. Working within service levels and using our help desk system you’ll provide an excellent level of customer service via telephone, email or screen sharing.

As a member of the Customer Experience Team, you will deliver our financial payment service known as Central Billing to our customers and suppliers. Working with deadlines, you will ensure the integrity of our service remains intact whilst delivering customer service excellence.

Originally founded in 1993 as PSL in the UK, Entegra is a leading global purchasing organisation (GPO) and subsidiary of Sodexo; specialising in providing procurement solutions for the hospitality industry, including in the UK; providing advice, operational support, digital tools and corporate social responsibility. The business operates in 3 regions; the UK, Continental Europe and North America and Canada. The development of Entegra across the world is a key strategic goal of Sodexo Group.

Why join our business / team

The Ideal Candidate: A real team player, with a positive can-do attitude. Able to deliver customer service excellence in an agile and multi-disciplined role. Has a tenacious and proactive approach to problem solving with the ability to anticipate potential issues and take preventive measures. You will have experience of working within a financial environment with an understanding of the diplomacy and tact required when dealing with financially sensitive information. Multitasking and effective planning are key requirements of the role.

Role Responsibility:

Manage the day-to-day query ticket service complying with the business SLA’s and policies.

Liaise with internal and external stakeholders at all levels to provide resolutions to queries and complaints escalating where necessary to ensure a positive customer experience is maintained.

Using our in-house financial system, manage and process customer invoice data.

Records and tracks the progress and status of all invoice queries and disputes accurately for business reporting, highlighting where immediate remedial action is required in line with deadlines.

Where disputes remain in place resulting in historical customer aged debt, you will be expected to liaise with all parties to understand the problems, offer solutions to support resolution, and secure customer payment.

Package Description: Competitive salary + excellent benefits package including wellbeing & training allowances, private healthcare, pension, bonus and more.

Location: York Office based. Part time hours will be considered.

Closing Date: 5pm on 17 April 2024.

#J-18808-Ljbffr

  • Customer Experience Executives

    4 weeks ago

    York, United Kingdom Inntravel Full time

    Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader...

  • Customer Experience Executives

    4 weeks ago

    York, United Kingdom Inntravel Full time

    Inntravel is a widely respected leadingprovider of at your own pace selfguided walking cycling and otheractivity holidays across Europe. This is an exciting time to takeon a role with us as we are benefiting from longterm investment toachieve ambitious growth targets deliver digital transformationprojects and retain our place as market leader in the...

  • Customer Service Executive

    2 days ago

    York, North Yorkshire, United Kingdom Reed Full time

    Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Executive for their growing team. Based in the York Ring Road. You will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the product range and services to...

  • Vehicle Sales

    3 weeks ago

    York, North Yorkshire, United Kingdom RecruitmentRevolution.com Full time

    Do you enjoy creating energy and excitement around a product and turning visitors into loyal customers? An exciting opportunity has arisen for a motivated Vehicle Sales / Customer Experience Advisor to work in our vibrant dealership. We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds. Naturally, any...

  • Customer Experience Specialist

    4 days ago

    York, North Yorkshire, United Kingdom MyKnowledgeMap Full time

    Job Description About us MyKnowledgeMap is one of the UK’s longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA,...

  • Executive Chauffeur

    4 weeks ago

    North Yorkshire, United Kingdom Mistral Executive Chauffeurs Full time

    **About us** We are a young, dynamic and professional executive chauffeur service based in the North of England but providing services to clients throughout the U.K. Our aim is to offer the highest standards of service, ensuring a sleek and seamless executive driving experience to a growing portfolio of businesses and private...

  • Manager Digital and Customer Experience

    22 hours ago

    York, North Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Conversion Rate Optimisation/ UX Competitive Salary + Package My client is a rapidly expanding e-commerce retail business, with an impressive portfolio of brands that pride themselves on providing the best service to their customers, and an exclusive product range. Following a period of significant success and investment there is now an opportunity...

  • Manager Digital and Customer Experience

    1 day ago

    York, North Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    CRO Manager) Conversion Rate Optimisation/ UX Competitive Salary + Package My client is a rapidly expanding e-commerce retail business, with an impressive portfolio of brands that pride themselves on providing the best service to their customers, and an exclusive product range. Following a period of significant success and investment there is now an...

  • Manager Digital and Customer Experience

    2 days ago

    York, North Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    CRO Manager) Conversion Rate Optimisation/ UX Competitive Salary + Package My client is a rapidly expanding e-commerce retail business, with an impressive portfolio of brands that pride themselves on providing the best service to their customers, and an exclusive product range. Following a period of significant success and investment there is now an...

  • Vehicle Sales

    4 weeks ago

    York, North Yorkshire, United Kingdom Recruitment Revolution Full time

    Do you enjoy creating energy and excitement around a product and turning visitors into loyal customers? An exciting opportunity has arisen for a motivated Vehicle Sales / Customer Experience Advisor to work in our vibrant dealership. We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds. Naturally, any...

  • Sales Executive

    2 weeks ago

    York, North Yorkshire, United Kingdom Octane Recruitment Full time

    Sales Executive Location: York Reference: OC17022 We are looking for an experienced Sales Executive to join the team of a successful motor dealership in York. The successful candidate will be responsible for ensuring the highest levels of customer service and satisfaction, as well as providing professional advice and support. Sales Executive Role: You...

  • Sales Executive

    1 week ago

    York, North Yorkshire, United Kingdom Company: Full time

    Find jobs in the automotive retail industry Sales ExecutiveLocation: YorkReference: OC17022We are looking for an experienced Sales Executive to join the team of a successful motor dealership in York. The successful candidate will be responsible for ensuring the highest levels of customer service and satisfaction, as well as providing professional advice and...

  • Sales Executive

    1 month ago

    York, North Yorkshire, United Kingdom Invigorate Recruitment Full time

    Sales Executive York £28k to £31k per annum Our client is a market leader in their field and are looking to recruit an experienced Sales Executive to provide account management and sales to a bespoke customer marketplace. The ideal candidate will have excellent consultative sales / account management experience, as well as the ability to develop existing...

  • Sales Executive

    1 month ago

    York, North Yorkshire, United Kingdom Invigorate Recruitment Full time

    Sales Executive York £28k to £31k per annum Our client is a market leader in their field and are looking to recruit an experienced Sales Executive to provide account management and sales to a bespoke customer marketplace. The ideal candidate will have excellent consultative sales / account management experience, as well as the ability to develop existing...

  • Sales Executive

    3 weeks ago

    York, North Yorkshire, United Kingdom Invigorate Recruitment Full time

    Sales Executive York £28k to £31k per annum Our client is a market leader in their field and are looking to recruit an experienced Sales Executive to provide account management and sales to a bespoke customer marketplace. The ideal candidate will have excellent consultative sales / account management experience, as well as the ability to develop...

  • Customer Service Executive

    4 weeks ago

    York, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Executive Position in York! - Working for a reputable business within the IT Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in York to work for a reputable business within the IT Sector! This would be an exceptional opportunity to join...

  • Customer Service Executive

    3 weeks ago

    York, York City, United Kingdom TN United Kingdom Full time

    A new exciting Permanent Customer Service Executive Position in York To work for a reputable business within the Insurance Sector About Our Client Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in York to work for a reputable business within the Insurance SectorThis would be an exceptional opportunity for...

  • Sales Executive

    3 weeks ago

    York, North Yorkshire, United Kingdom Invigorate Recruitment Full time

    Sales Executive York £28k to £31k per annum Our client is a market leader in their field and are looking to recruit an experienced Sales Executive to provide account management and sales to a bespoke customer marketplace. The ideal candidate will have excellent consultative sales / account management experience, as well as the ability to develop...

  • Training Sales Executive

    1 month ago

    York, North Yorkshire, United Kingdom Invigorate Recruitment Full time

    Sales Executive Our client is a market leader in their field and are looking to recruit an experienced Sales Executive to provide account management and sales to a bespoke customer marketplace. The ideal candidate will have excellent consultative sales / account management experience, as well as the ability to develop existing customer relationships, and...

  • Training Sales Executive

    1 month ago

    York, North Yorkshire, United Kingdom Invigorate Recruitment Full time

    Sales Executive Our client is a market leader in their field and are looking to recruit an experienced Sales Executive to provide account management and sales to a bespoke customer marketplace. The ideal candidate will have excellent consultative sales / account management experience, as well as the ability to develop existing customer relationships, and...