Shift Station Supervisor

3 weeks ago


London, United Kingdom Redefined Ltd Full time

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here .

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description
Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.

Please note: This vacancy requires an enhanced level of security vetting, in order to apply for this role you MUST have a FULL 3 years traceable UK footprint.

About the role (External)

Key Accountabilities:

1. Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.

2. Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.

3. Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.

4. Respond and act , in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required

5. Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.

6. Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice

7. Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.

8. Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.

9. Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.

Job Skills, Experience and Qualifications:

Essential

• Excellent written and oral communication and interpersonal skills

• Previous experience of dealing with different types of situations assertively

• Strong customer service skills

• Good education including GCSE or equivalent in Maths and English

• Previous experience of managing challenging/ confrontational situations

• Previous experience of working in a pressured environment

• Understanding of Health, Safety and Environmental regulations

• Ability to achieve the Station Incident Officer Training once appointed

Desirable

• Previous experience of supervising a team

• IOSH /NEBOSH qualification

• Conversational additional language to English

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