Major Incident
3 weeks ago
1 week ago Be among the first 25 applicants
This range is provided by CareerAddict. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeThe Opportunity
We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a Real Time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills And Experience- Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management
- Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards
- Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients
- In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
- Willing to work as part of a rota to ensure 24/7 coverage
- Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency
- Solve complex problems with software and hardware to ensure incidents and service outages are resolved as quickly as possible
- Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements
- Maintain compliance with customer-related SLA parameters for incident resolution times
- Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members
- Seniority level Not Applicable
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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Major Incident Manager
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Major Incident Manager
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United Kingdom Central Business Solutions Inc. Full timePosition Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to the high availability standards that...
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Major Incident Manager
6 days ago
United Kingdom Vallum Associates Limited Full timeMajor Incident Manager - Banking experience is Must Major Incident Manager - Banking experience is Must Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome back Sign in to save Major Incident Manager - Banking experience is Must at Vallum Associates . Major...
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Major Incident Manager
3 days ago
United Kingdom Vallum Associates Limited Full timeMajor Incident Manager - Banking experience is Must 1 week ago Be among the first 25 applicants Major Incident Manager - Recent Banking experience The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering...
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Major Incident Manager
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United Kingdom Vallum Associates Full timeMajor Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator...
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Major Incident Manager
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United Kingdom Vallum Associates Full timeMajor Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35The client is looking for a strong Incident Manager with Incident process skills.The resource also supports the delivery of exciting backlogs.About You:You're passionate and driven about delivering high-quality technology services.You're a clear and confident communicator and are...
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Major Incident Manager
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United Kingdom Vallum Associates Full timeMajor Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35The client is looking for a strong Incident Manager with Incident process skills.The resource also supports the delivery of exciting backlogs.About You:You're passionate and driven about delivering high-quality technology services.You're a clear and confident communicator and are...
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Major Incident Manager
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Major Incident Manager
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United Kingdom Vallum Associates Full timeMajor Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident...
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Manager - Banking
3 days ago
United Kingdom Vallum Associates Limited Full timeMajor Incident Manager - Banking experience is Must 1 week ago Be among the first 25 applicants Major Incident Manager - Recent Banking experience The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering...
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Manager - Banking
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