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Litigation Specialist

2 months ago

Skipton North Yorkshire, United Kingdom Pepper Advantage Full time €33,000

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire .

We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.

This is a hybrid role, with the expectation of 2 - 3 days per week office attendance following a period of office-based training.

Delivering accurate and timely processing of mortgage administration activities
Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
Recent experience in a Collections role
Experience in dealing with customers experiencing financial difficulties
Prior exposure to operational loans, preferably in a mortgage context
Experience within the Financial Services Industry
Strong English verbal and written communication skills
A good understanding of regulatory requirements and the impact these have on the business


Hybrid working
~ Free on-site parking
~ Private medical insurance
~ Salary Sacrifice Pension matched up to 8%
~25 days holiday per year + bank holidays
~ EAP
~ Life Assurance


We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you’ll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities.