Customer Liaison Officer

3 weeks ago

United Kingdom Sureserve Group Full time

Role overview:

The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the customers, sub-contractors, client representatives and the Everwarm team members. The role will be based from a local site compound.

General responsibilities:

  • This is a field-based role, must hold a UK driving licence.
  • The first point of contact for customers receiving planned works totheir local authority/housing association property.
  • Liaise closely with customers, in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of planned works.
  • Keep all lines of communication open between all parties.
  • Maintain up to date written records and reports on project progress.
  • Minimise and manage complaints.
  • Assist the site team to plan and organise sequence of works according to the information received.
  • Carry out written and photographic condition surveys of properties prior to the works.

Skills and Knowledge:

  • Must have a UK driving licence.
  • Lone working confidence.
  • Industry knowledge (desirable not essential).
  • Able to communicate effectively, orally and in writing.
  • Exceptional customer service skills with an empathetic and understanding manner.
  • The ability to build and maintain strong relationships.
  • Exceptional time management skills and ability to manage own workload.
  • Must be self-motivated, proactive, able to work alone/as part of a field team.
  • Working knowledge of Office 365 packages including Word, Excel, PowerPoint Outlook, Teams etc.
  • Clear focus of quality of service.
  • Disclosure Check
  • Flexible Approach

What We Offer:

  • Salary - £25,000 per annum
  • 37.5 hours per week (Monday to Friday)
  • Small van & fuel card for business use
  • Pension scheme via pension salary exchange
  • Life assurance
  • 32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure)
  • Employee assistance programme with 24 hours telephone and online access
  • Generous recommend a friend scheme.
  • Sureserve Group Legends scheme, with a reward for the ultimate legend
  • Employee engagement events to bring together colleagues and families e.g., Everwarm family fun day, summer BBQ, Christmas night out
  • Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).

At Everwarm, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.

Don't miss out on this opportunity to be part of a company that is making a real difference in the UK. Apply today to take the next step in your career with Everwarm.

JBRP1_UKTJ

  • Customer Liaison Officer

    3 weeks ago

    united kingdom Sureserve Group Full time

    Role overview:The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the customers, sub-contractors, client representatives and the Everwarm team members. The role will be based from a local site compound.General responsibilities: This is a field-based...

  • Tenant Liaison Officer

    4 weeks ago

    United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Liaison Officer

    4 weeks ago

    United Kingdom Fawkes & Reece (North) Full time

    We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary...

  • Liaison Officer

    3 weeks ago

    United Kingdom Sureserve Group Full time

    The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the customers, sub-contractors, client representatives and the Everwarm team members. The role will be based from a local site compound. This is a field-based role, must hold a UK driving licence. ...

  • Customer Liaison Service Desk

    3 weeks ago

    united kingdom Belcan Technical Recruiting (UK) Ltd Full time

    Customer Service LiaisonAre you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan.About the role:As a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned...

  • Customer Liaison Service Desk

    1 month ago

    United Kingdom Belcan Technical Recruiting (UK) Ltd Full time

    Customer Service Liaison Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan. About the role: As a Customer Service Liaison, you will be part of our on-site team for a prestigious and...

  • Elite Sports Liaison Officer

    3 days ago

    United Kingdom Nuffield Health Full time

    Elite Sports Liaison Officer Manchester Institute of Health and Performance | Full Time | Permanent |37.5 hours per week - Includes weekend an evening work Competitive Salary Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our flagship community access programmes, we’re committed to...

  • Elite Sports Liaison Officer

    3 days ago

    United Kingdom Nuffield Health Full time

    Elite Sports Liaison Officer Manchester Institute of Health and Performance | Full Time | Permanent |37.5 hours per week - Includes weekend an evening work Competitive Salary Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our flagship community access programmes, we’re committed to...

  • Health Liaison Officer

    3 days ago

    United Kingdom Nuffield Health Full time

    Elite Sports Liaison Officer  Manchester Institute of Health and Performance | Full Time | Permanent | 5 hours per week - Includes weekend an evening work Competitive Salary Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our flagship community access programmes, we’re...

  • Health Liaison Officer

    3 days ago

    United Kingdom Nuffield Health Full time

    Elite Sports Liaison Officer  Manchester Institute of Health and Performance | Full Time | Permanent | 5 hours per week - Includes weekend an evening work Competitive Salary Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our flagship community access programmes, we’re...

  • Senior Liaison Psychiatrist Opportunity in Belfast

    3 weeks ago

    United Kingdom National Locums Full time

    Are you a highly skilled and experienced liaison psychiatrist seeking a new challenge? National Locums has an exciting opportunity for a senior psychiatrist to work on a locum basis in our Belfast office.Job DetailsLocation: BelfastRole: Senior Liaison PsychiatristHours: 40 hours per weekPay: Highly competitive hourly rates (£120-£150 per hour)Duration:...

  • Helpdesk/ Customer Service

    1 month ago

    United Kingdom Belcan Technical Recruiting (UK) Ltd Full time

    Customer Service Liaison Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan. As a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned scientific...

  • Admin/Office

    1 month ago

    United Kingdom Fram Executive Search Limited Full time

    Fram Search are working on an exciting opportunity for a Financial Planning Administrator to join a Chartered financial planning firm in Dorset. The role is to work directly with one advisor, who is based across two offices and building a book of client. We have placed a few candidates with this firm and have received excellent feedback on the company's...

  • Sales Coordinator

    3 weeks ago

    United Kingdom Reed- UNLIMITED Full time

    Are you detail-oriented, proactive, and passionate about delivering exceptional customer service? We’re excited to welcome a Sales Team Administrator to our team at our site in Crossways, Dartford! As an integral member of our Sales Team, you’ll play a crucial role in supporting the Sales Director and Account Managers, ensuring our customers remain...

  • Sales Coordinator

    3 weeks ago

    United Kingdom Reed- UNLIMITED Full time

    Are you detail-oriented, proactive, and passionate about delivering exceptional customer service? We’re excited to welcome a Sales Team Administrator to our team at our site in Crossways, Dartford! As an integral member of our Sales Team, you’ll play a crucial role in supporting the Sales Director and Account Managers, ensuring our customers remain...

  • Customer Services Supervisor

    1 day ago

    United Kingdom Macro Full time

    Customer Service Team Supervisor Ref: VN071 Reigate, UK We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Team Supervisor. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will lead, organise, motivate and coach a team to achieve a...

  • Knowledge and Information Officer

    1 day ago

    United Kingdom TFPL Recruitment Full time

    Knowledge and Information Officer – Financing – Law Firm - London A leading global law firm has a great job opportunity for a Knowledge and Information Officer to join their Knowledge and Information department providing Knowledge Management, Information and Research services. This a practice embedded role providing comprehensive Know-how and...

  • Complaints Officer

    3 weeks ago

    United Kingdom Reed- UNLIMITED Full time

    1 Year Fixed Term Contract/Secondment Opportunity. We are seeking an individual with proven experience in providing excellent service with a genuine desire to help customers. The successful candidate will be joining our expanding team within the Parking Service as a Complaints Officer. In your role as a Complaints Officer, you will be responsible for...

  • Nursing and Midwifery Council

    3 days ago

    United Kingdom Quality Assurance Agency Full time

    Nursing and Midwifery Council (NMC) Services Quality Officer The Quality Assurance Agency for Higher Education Remote United Kingdom Nursing and Midwifery Council (NMC) Remote working QAA is the UK’s independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of...

  • Office Admin

    1 month ago

    United Kingdom V3 Recruitment Full time

    If you are an experienced Freight Forwarder then please get in touch! This position will offer an opportunity to increase your experience and progress your career within the freight industry. A minimum of 2 years' experience within the freight forwarding/operational industry is preferred. This role is office based and would require an initial focus on...