Client Service Manager
2 weeks ago
Insurance Client Director - Corporate (Manchester, UK)
This role is a hybrid role - office and home-based working
The primary responsibility of the role is to take on the role of Client Director for a portfolio of clients, identifying Client's risk needs and utilising the best of Aon's wider offering to design and deliver a profitable Scope of Service Agreement and act as the senior contact between certain clients and Corporate, supporting less experienced Client Managers.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Identify each client's service requirements and manage the client service team to ensure service meets agree standards.
Assist the Client Management team to achieve the annual revenue target for clients in their location
Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their Clients
Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits
People Management
Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.
Where there is line management responsibility: Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth
Act as the Aon point of contact in the local market place
Compliance with regulatory requirements and business procedures
Responsible for working in accordance with the Aon UK Limited Risk Management
Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
Experience within Global Commercial Insurance Broking House
Proven track record in developing relationships and working with senior individuals within the organisation
Working knowledge of Risk Management Concepts
Commercial understanding of business - market forces
Understanding the insurance market dynamics
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
LI-hybrid
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