Weekend Servicing Technician

2 weeks ago

Slough Berkshire, United Kingdom Energy Jobline ZR Full time

About Iron Mountain Data Centres
Iron Mountain Data Centres, a division of Iron Mountain incorporated, is a leading provider of wholesale data centre and colocation services. The company’s portfolio of underground and purpose-built data centres addresses the exacting requirements of highly regulated organizations such as Federal Government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies and cloud services providers. Iron Mountain data centre services include dedicated data centres, private data centre suites, secure cages, individual cabinets, helping hands remote support, and carrier-neutral network services. For more than 30 years, discerning colocation customers continue to choose Iron Mountain data centre services for the company’s proven record of accomplishment, successful relationships, maximum efficiency, predictable results and established reputation as the safe choice. The Iron Mountain Data Centre team is seeking for an experienced Service Delivery Engineer who wants to be part of an international organization where he can operate at the heart of the company. You have extensive knowledge and experience to solve costumer issues and supporting the IMDC technical team.
The Service Delivery Engineer works within the Site Management Department and reports to the Service Delivery Manager. The Site Management Team is part of the Operations Department of IMDC and is responsible for the service to our customers, security and keeping the data centre well-ordered. The team also provides customer implementations, customer support, logistics support, handling tickets and structured cabling.
As a Service Delivery Engineer, you will have the following responsibilities:
Monitoring various ticketing queues and follow-up of tickets;
Construction, labelling and recording of cabling and cross connects;
Troubleshooting of cabling issues;
Supervising customer implementations and deliverables;
Handle remote hands customer requests;
Perform basic technical work (electrical, mechanical, civil);
Monitoring of the Building Management System;
Coordinate and issue work permits;
Handling 1st line support of facility installations;
As a Service Delivery Engineer you have:
Minimum 3 years’ experience in a data centre, hosting and telecom organization;
Knowledge in the field of IT infrastructure and cabling standards;
Knowledge of IT equipment (servers / switches / firewalls / etc.);
Knowledge of Networking and TCP / IP;
Knowledge of Server Operating Systems (Windows / Linux) is a plus;
As a Service Delivery Engineer you are:
Customer focused with a service oriented attitude;
No 9 to 5 mentality and willing to turn standby and weekend shifts;
Continued focus on improvements in the quality of service;
Skilful with Windows and MS Office Software;
Flexible, stress resistant and structured;
to comply with all applicable laws, rules, regulations, and company policies;
to complete required training within the allotted time frame.
A competitive salary, above market average + annual bonus;
Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is a Fortune 500 global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centres and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it is in and no matter where it is kept. Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of , , , , , marital status, , , characteristics or expression, , medical condition, Military or veteran status or other legally protected classifications in making employment decisions.
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