Helpline Practitioner

2 weeks ago

Belfast, United Kingdom Keenan Healthcare Full time

We are currently recruiting for full time Helpline Practitioners for 35 hour weekly contracts to support their online requests

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.

You will be providing advice and assistance to the public via telephone, email, text and through social media. You will take ownership of each contact you take and you will be responsible for assessing the risk, liaising with our external child protection partners (Children’s Services, Police) to ensure prompt and effective action is taken to minimise the risk to any child.

Based role in offices in Jennymount Business Park - free parking available on site. 1 in 3 weeks working from Home and 1 in 3 weekends.

Salary - £32,203. £200 Home Working Allowance. 3.5% rota allowance.

9 month fixed term contract and potential permanent contracts available.

To be successful in this role, you will need to have the following:

  • A qualified social care, health or education professional and have substantial and extensive experience in safeguarding children and young people
  • Driven by making a difference
  • Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
  • A passion for customer service
  • An understanding of the needs of children and their psychosocial development
  • Ability to collect, assess and summarise essential information in written format
  • Good IT skills

This is a fast-paced national helpline with demanding targets, where self-discipline and the ability to work quickly are as essential to enable us to effectively deliver a child focused service.

If you believe you tick all of the above and want to join us in the fight for every childhood please apply now. Full training programme will be delivered.

For more information on this exciting opportunity please contact T: or email for a confidential chat.

Keenan Recruitment is an equal opportunity employer, acting as an Employment Business on behalf of our Clients for temporary work and an Employment Agency for providing permanent employment with our Clients.

Keenan Recruitment is proudly a Corporate Member of REC - 10638 (Recruitment and Employment Confederation) adhering to all current employment legislation.

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