Product Engineer

4 weeks ago

Hertsmere Hertfordshire, United Kingdom Call Systems Technology Ltd Full time

Call Systems Technology (CST) is an established leader in innovative communication technology. We provide pioneering on-site solutions including paging systems, two-way and digital mobile radio systems, critical alarms, staff paging, waiter-call systems, call button solutions and our Gen2 messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, universities, and many other industries and sites around the world. We are looking for a qualified Electrical/Electronic Engineer to act as the Subject Matter Expert for our products & solutions, acting as the liaison between our Technical/R&D Manager and the Production, Sales & Marketing, and Operations departments. This person will become the Technical Manager's proxy and will be the first point of contact for Production in the introduction of new products, improvements, changes in build or configuration, etc. This is a varied role which requires both deep electrical engineering knowledge as well as people-management experience, as the Product Engineer will also supervise the small Production Department. Responsibilities include:

  • Management and delivery of technical training and presentations for new releases
  • Assist the Technical Manager with all new software and hardware products to be operationally assessed as part of technical sign off procedure
  • Company liaison for the development of software applications. Product and systems testing in-house using software test tools in C#
  • Creation, delivery and control of technical documentation and procedures
  • Management and technical direction/investigation of supplier/manufacturer and internal technical non-conformance issues
  • Provide technical support/consultancy for Sales, Marketing, second-line Technical Support, Field Engineers and Production team
  • Monitor the technical skillset and knowledge of the Production Technicians, developing their knowledge where possible and arranging training when required
  • Work with Recruitment Manager to create relevant technical assessments for candidates; participate in recruitment process for technical staff
Attributes:
  • Strong technical aptitude and ability to understand and manage installation process and test company products and systems
  • Demonstrated capability and experience to learn new practices quickly and efficiently
  • Leadership and vision in managing staff, projects, and initiatives
  • Commitment to high standards and a diverse workplace
  • Excels at operating in a fast-paced environment
Experience:
  • At least 4 years in a similar role, with at least 2 years in a supervisory position
  • Understanding and hands-on capability of RF technology, paging systems, two-way radio systems and IT hardware/software solutions
Professional Qualifications / Accreditations:
  • Minimum HND in Electronic Engineering (or equivalent)
  • Electrical awareness/qualification (ECS or above)

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