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Lead AV Technician

2 months ago

United Kingdom TeamPeople Full time

Primary Function We are seeking a full time XR Lead Technician to work at our clients offices in London. As one of the World’s leading tech companies, our client is well known for being a fast paced working environment that adopts an innovative, dynamic and social culture.
The role will involve working within the XR team managing the creation and distribution of content via multiple methods of outreach such as live streaming, online, pre-records for pr/marketing etc. The ideal candidate will have a knowledge of the XR landscape from a production or creative deployment perspective and exposure to high profile projects. Experience using cloud based production workflows and traditional AV workflows is a benefit.

Main point of contact for the regional market for all clients requesting technical XR event support.
Responsible for reporting a number of data points during weekly, monthly, quarterly and annual for XR related activities in line with SLAs.
Provides operational and technical support for XR projects.
Monitor cloud based systems remotely and troubleshoot/escalate where necessary.
manager of high priority tasks or events.
Takes on tasks in special projects or assignments as outlined by the supervisor and/or service delivery manager and executes them within the given timeline.
Creation of SOP documents, completing detailed event reporting as well as utilising the event ticketing system.
Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event.
Content assessments and management of content files for event delivery.
Consistently delivers high quality service to our client and facilitates partners tours of
Assists with training of staff and improving their technical proficiency

Able to operate or learn equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching and formatting).
Facebook Live, Instagram, IG Stories, Boomerang, etc).
Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
Web or Internet start-up environment and customer service experience are a plus.
Asset workflow management experience a plus
Possesses significant knowledge of technical event support system architectures.
Ability to travel Domestic/ International.
Experience managing a team of technical and creative people at varying levels