Part-time Policy Caseworker
1 month ago
Manage project work queues as appropriate and report to the Group Manager about case status
Deliver benefits casework and advice to clients, largely via our digital channels, and face to face where appropriate
Attend outreach locations as required in West Northants and Cherwell to deliver aservice at differing work levels according to local need
Contribute to staffing our helplines
Achieve agreed targets in terms of clients supported and financial outcomes achieved
Providing an effective and efficient advice service within the aims, policies and principles of the Citizens Advice service
Working in our main Advice service and on specific projects as required
Citizens Advice West Northants & Cherwell (CAWNAC) delivers advice across West Northamptonshire and Cherwell and further afield in respect of some of our projects.
Often working in partnership with other local Citizens Advice offices, we are funded to deliver specific pieces of work to identified groups of clients.
Employed by CAWNAC, this role has a hybrid location which means that with line manager agreement, the working pattern is split across office locations and home,to meet the needs of the charity. You will deliver advice and casework via telephone and email, and you will need to attend our offices and outreaches in West Northants as required if a client requires face to face support.
The enquiry area that you will deal with predominantly is benefits advice, with linked issues such as money and housing. You will have the opportunity to assist with the development of our community location venues in order to widen the reach of our service and align our service with the strategic aims of our funders.
Demonstrable experience of communicating effectively orally and in writing.
Demonstrably flexible approach and willingness to work as part of a team.
Commitment to the aims, principles and policies of Citizens Advice
Understanding of equality, diversity and inclusion, and its application to the provision of advice, and the supervision and development of staff and volunteers.
Working in a funded project, with responsibility for KPIs
~ Hours: 37 hours per week or part-time 25 hours per week
Pension: We offer an auto-enrolment workplace pension scheme, details on appointment
Holiday: 23 days pro rata plus Bank Holidays pro rata.This means your holiday is calculated based on the number of hours you work.Contract: 1 year fixed term (with possibility of renewal)
Based at: Home & office locations in West Northants and Cherwell
Travel expenses are reimbursed from home address
Your health and well-being is important to us, and we offer an Employee Assistance Programme, which includes access to a 24 hours helpline, lots of online health resources and telephone counselling
Whilst this is a home-based role, your work/life balance matters to us, and we provide you with a laptop and other equipment to enable you to work remotely and in offices flexibly where appropriate within your role
We will work with you to develop your career from the opportunity to work on problems that matter, and learn from knowledgeable and experienced colleagues, to acquiring valuable skills via training
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