Senior People Analytics Officer

Are you passionate about utilising data to drive meaningful change and influence decision-making within an organisation?
Do you have a keen eye for detail and a talent for storytelling with data?

Would you relish the opportunity to work on high profile projects that impact on creating a great place to work for all our colleagues?

About HMRC

HMRC is a significant employer with 65,000 staff, hence people analytics plays an important part in driving change and shaping the future of the workforce. The People Analytics and Insight (PAI) team was formed specifically to bring a different way of operating to HR, to facilitate a data and evidence driven approach, leading to improved decision making and outcomes.

The PAI team mission is to ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’.

The role will primarily support the team’s evaluation stream of work, playing a key role in our Senior Officer People Analytics community within the team.

Understand HMRC’s HR Business need for sound research and analysis to deliver people insight and analytics to enable HMRC to shape its future through evidence-based decision-making.

Lead on projects aligned to furthering HMRC’s Value and Insight-Led agenda, designing and implementing a range of evaluation techniques.

Lead in an agile way on developing and delivering projects including both planning for and conducting full evaluation studies in line with strategic priorities.

Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals.
Support and mentor the team to deliver projects and develop their evaluation and qualitative research skills.
We are seeking a proactive and enthusiastic individual with experience in evaluation and in working with a range of data sources to develop a compelling and engaging narrative.
The ideal PAI Officer will be collaborative, decisive and accountable, with the ability to work independently and escalate issues appropriately. The role requires adaptability, innovative approaches and the confidence to challenge others, with skill in building effective collaborative relationships with diverse stakeholders, including senior managers. The successful applicant will be adept at navigating challenges to ensure project success in a dynamic environment.
Applicants must have recent experience of working in an analytical field with evaluation responsibilities.

Demonstrable experience in leading the scoping and delivery of evaluation, including theory-based evaluation, evaluation frameworks, Theory of Change models and Key Performance Indicators (KPIs).


~ Experience of designing and delivering projects aligned to strategic priorities.


~ Strong project management skills, with a proven ability to manage multiple projects simultaneously, estimate and manage resource, matching skills to task to ensure timely delivery meeting quality standards.


~ Knowledge and experience of data storytelling principles to develop a coherent and engaging narrative that helps to influence the audience, enabling them to make evidence-based decisions.


~ 1) Planning and delivering theory-based evaluation approaches.
2) Planning and delivering experimental evaluation approaches.
3) Qualitative research design and analysis.

This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service