Program Manager

4 weeks ago

United Kingdom OSF Digital, Inc. Full time

The Program Manager acts as a coordinator between multiple projects at a business or organization to be sure they are benefiting each other and aligning with overall business goals. Responsible for the overall integrity and coherence of the program and for the successful delivery of the whole of the proposed change, co-ordination of programme’s new capability and projects and management of their inter-dependencies (including oversight of any risks and issues arising) towards enabling the expected overall benefit realization of the program. The role is crucial for creating and maintaining focus, enthusiasm and momentum by:

  • Promoting and advocating a culture of continuous improvement, setting goals and milestones and being accountable for them.
  • Driving cultural change by championing a continuous improvement mindset and ensure the organization is at the forefront of industry best practices.
  • Strategize, implement, and maintain program initiatives that adhere to organizational strategy, objectives and long-term goals
  • Oversee multiple project teams, with a diverse array of talents and responsibilities, ensuring the delivery of new products or services from projects focused on program goals being reached according to the program plan and program governance arrangements in areas including customer satisfaction, safety, quality, and team member performance
  • Manage budget and funding channels for maximum productivity, writing program funding proposals to guarantee uninterrupted delivery of services
  • Planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
  • Developing an evaluation method to assess program strengths and identify areas for improvement
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
  • Producing accurate and timely reporting of program status throughout its life cycle.
  • Facilitating the appointment of individuals and third party contributions to project teams
  • Managing both risks, dependencies and interfaces between projects to the programme's successful outcome
  • Working with the business change manager or equivalent on the transition to the new business as usual position
  • Initiating extra activities and other management interventions wherever gaps in the program are identified or issues arise
  • Coordinate SLA and OLA creations, through Interaction with the business and technical teams
  • Reporting the progress of the program at regular intervals to the Program Steering Committee

Requirements

  • Good knowledge of program, project and change management methods including MSP, PRINCE2, Scrum, Kanban, Scaled Agile Frameworks (SAFe) and ADKAR

Skill Set

  • A minimum of 5 years of experience running agile projects of varying size and complexity, followed by an advanced management role ideally with program management experience.
  • Fluency in English, both oral and written, is essential;
  • Mandatory to be open for traveling onsite to see clients as often as required.
  • Core Skills:
  • Proven proposal writing experience and stakeholder management skills
  • Experience managing a team with working knowledge of change management principles and performance evaluation processes
  • Sufficient seniority and credibility to advise project teams on their projects in relation to the program, with ability to command respect, to motivate and to create a sense of community amongst the members of the project teams
  • Ability to find ways of solving or pre-empting problems, identifying possible points of friction, proactively approaching them
  • Customer and Business Relationship Management
  • Collaboration with multidisciplinary and distributed teams and insight into team dynamics
  • Good knowledge of techniques for budgeting, allocation procedures, planning, monitoring and controlling programs
  • Good knowledge of program, project and change management methods including MSP, PRINCE2, Scrum, Kanban, Scaled Agile Frameworks (SAFe) and ADKAR
  • Working knowledge of Salesforce CRM and JIRA
  • Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
  • Exceptional leadership, interpersonal, communication, time and risk management, facilitation, prioritization and organizational skills
  • Strategic thinking, effective delegation, clear communication and pragmatic attitude
  • Self-starter, with capacity to work remotely and independently, to learn constantly and to find solutions and workarounds.
  • Results oriented and committed to deliver quality work, with ability to work to a high standard of accuracy in a time pressured environment
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