Telephone Liaison Officer

4 weeks ago

Brighton East Sussex, United Kingdom United Living Full time

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

Infrastructure Services - Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK’s largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK’s decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.

New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.

At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.

To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.

Ensure that United Living HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.

· Assist in the monitoring, evaluation and control of service performance.

· Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place.

· Carry out product training with residents as appropriate.

· Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved.

· Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times.

· Monitor and record all complaints of alleged damage to resident’s property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team.

· Ensure Equality and Diversity Policies are in place and adhered to.

· Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation.

· T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.

· Team player, but also comfortable working alone.

· A valid driving licence.

· Experience of Housing and/or Planned Maintenance - desirable,

· Some flexibility of working hours may be required (evening meetings).

· If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration.

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