Business Support Manager
3 weeks ago
Business Support Manager
Contract Type: Permanent
We're happy to consider flexible working approaches for this role
This is an exciting opportunity to work within the office of the Chief Customer Officer, who leads the Customer, Brand and Engagement Function.
The role reports into the Head of Business Operations, and works closely with the Personal Assistant to the Chief Customer Officer.
Working day-to-day with the Head of Business Operations, you will be responsible for overseeing and delivering activities that support the CBE Leadership Team. You’ll have excellent relationship management, organisational skills with the ability to support and deliver multiple streams of work.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. You can also find out more about our approach to hybrid working here .
Your role will be focused on ensuring the CBE office runs effectively. Management of the weekly Customer Brand and Engagement Committee (CBEC). Supporting the Chief Customer Officer, by organising briefing packs ahead of key internal and external meetings, such as ExCo and Risk meetings, along with sessions with external stakeholders and regulators such as the FCA
You will oversee the delivery of matters arising from key governance meetings, to ensure actions are delivered on time and to the right quality standard
You will work with the Personal Assistant on diary management/priorisation and be capable of operating to deadlines.
You will represent the CBE office on the People Working Group, working closely with the Colleague Enablement Lead on site visits, townhalls and other opportunities for engagement.
Excellent communication skills, both in person and in writing
Effective, versatile and action oriented, with the ability to plan, prioritise and manage both routine and ad hoc workload.
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - Thisisabout aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
Life assurance worth 8x your salary
A great selection of additional benefits through our salary sacrifice scheme
Access to an annual performance related bonus
Access to training to help you develop and progress your career
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. As if by magic, a chart will appear giving an indication of what these financial benefits could look like.
Annual Performance Related Bonus
Your actual salary and benefits will be detailed in your contract of employment if you join us. For example, your role could include a car allowance, relocation expenses or other benefits not shown here.
Here’s the legal bit: The infographic is an indicative summary of some of the key benefits which you may receive if you are employed by Nationwide and these are subject to variation by Nationwide at its discretion. If you work part-time, some benefits may be pro-rated. Senior Manager – Creative Centre of Excellence (12 months FTC)
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