Remote Market Researcher
4 weeks ago
Home » Jobs » Market Research Analyst – Voice of the Customer
Location: Hybrid remote working - VHQ Crawley, West Sussex
Contract: Permanent
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.
Our people are game changers who see the world differently. As the Market Research Analyst for the Voice of the Customer you will play an integral role in translating our customer feedback into clear insights and implications for the business, helping to drive positive change and support the business in achieving its goals.
Analysis of both quantitative and qualitative customer feedback to provide actionable insights
Ensuring that insights support continual improvement of our customer experience and improvement in our NPS scores
Contributing towards the development of the customer feedback program including survey maintenance, regular reporting, dashboard development and ad hoc analysis requests. Identify areas to improve measurement quality and response rates.
Maintaining the question and survey libraries and reference tables
Your Experience You might come from a similar role in a corporate organisation or perhaps from a Market Research agency.
Highly numerate with experience of data manipulation and using relevant analytical tools including Excel & / or PowerBI
Experience in using previous online VoC survey design and reporting tools such as Foresee, Medallia, Qualtrics, SurveyMonkey etc would be an advantage
Ability to connect the dots to paint the full picture and translate findings to non-technical partners (telling the story not just reporting data). At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey.
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