Technical Writer

4 weeks ago


Edinburgh, United Kingdom Clearwater Analytics (CWAN) Full time

Reporting to the Head of the Technical Content team, you are a recent graduate with a degree in English or a related field of study or a technical writer with one to four years’ experience. You are an excellent writer, and you love language and understand the importance of mapping out your content and presenting it simply and clearly. You are creative, organized, and comfortable drafting content in working sessions with subject matter experts (SMEs), including product managers and software developers. You realize the value of great editing and work with your teammates to edit their content and to implement their feedback in your content.

You understand hierarchy, taxonomy, content flow, and formatting so that users can easily find exactly what they need.

We are seeking an entry or junior level technical writer to create internal and client-facing documentation, which clearly explains how to use our products and informs the interactive courses we build. In addition to creating original product documentation, you will work on existing documentation to replace it with curated content, and you may create technical documentation for our software developers. You will help maintain internal resources, such as our Acronym and Jargon Guide, video library, and style guide.

You will assist in producing documentation for clients, including user guide articles, key product updates (release notes), and embedded application help (such as tool tips).

Able to prioritize while working on multiple projects
~ Tools/Skills (note: for entry level candidates, these skills are not essential)
Ability to organize projects, with Jira exposure a plus
Content/graphics/video tools experience a plus, such as SnagIt, Canva, Loom, and Adobe Creative Cloud
UX writing interest
HTML/CSS a plus
Familiarity with code structure (preferably Java and/or Python) a plus


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