Customer Service Agent

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
 
 
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay
~ Cut down down daily expenses - less spent on travel, lunches and workwear
~ Ideal for maintaining a work life balance while still being part of a team

 
Various start dates from 5th January 2026 to 9th March 2026
Location: Natwest. Belfast City Centre 
Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed. Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Refer-A-Friend earns up to £1,200 for you
Dedicated Employee Experience Progress – Here to support TP journey 
 
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 

 
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. 
 
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs 
 
Join us as a Customer Service Advisor
 
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times 
You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them 
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience 
 
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank’s way of working to help as many customers as possible 
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business 
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored 
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. 
 
Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
A background of working within a regulatory environment 
Good technology skills with the ability to use Microsoft Office 
Teleperformance will  never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.