Customer Service Advisor

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
 
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
 
We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign.
 
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
~ Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday

~ Training: 2 weeks based in Glasgow, City Park.

~ Training hours 09:00am – 18:00pm Monday – Friday 

~ First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

 
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills, with fluency in English essential
Previous banking/ financial services experience is highly desired
Previous call centre/ customer service experience is essential
 
Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others. 
Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
Helping customers that may be going through financial difficulty and debit card support
Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
Work with vulnerable customers, and helping to resolve complex cases
Confident in following banking processes and being able to clearly explain these to our customer
 
Perks at Work – Savings Discounts / Free Online Classes
~ Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
~ Cycle to Work Scheme
~ Eyecare support voucher
~ Holiday Purchase Scheme
~ Length of Service Awards
~ Workplace Pension
~ Refer-A-Friend earns up to £1,200 for you
~ Dedicated Employee Experience Progress – Here to support TP journey 
~28 day annual leave (inclusive of bank holidays), increasing with length of service
~ Discounted Bus Travel in Glasgow (First Bus)

Teleperformance will   never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
 
#