Technical Support Consultant

1 week ago


Newcastle upon Tyne, United Kingdom Eque2 Ltd Full time

Eque2 provides financial, contract management, and estimating software tailored for construction businesses, standing out as market leaders in our field. Our excellence was recognised when we were awarded the title of “fastest-growing” tech company at the Thames Valley 2022 Tech Awards. As a Technical Support Consultant with  Sage 50 account  support experience you will provide telephone and email technical support to Eque2 Customers and Business Partners on our market-leading Construction business management software. This is a varied and challenging role working within a team based in our Newburn (Newcastle) Office.

This role provides technical support on Eque2 financial, contract management, and estimating software functionalities to customers and is not an IT infrastructure/Engineer role.

Customer Assistance:
Provide prompt and courteous assistance to customers via various channels such as phone, email, or ticketing system.

Diagnose and resolve software issues reported by customers by gathering relevant information, asking probing questions, and utilising troubleshooting techniques.

Log and track customer support requests in a ticketing system, ensuring accurate and up-to-date information is recorded.

Guide customers through the configuration, and usage of EQUE2 software products, addressing questions and clarifying procedures.

Document and report software defects or inconsistencies to the appropriate development teams, providing detailed steps to reproduce the issues.

Identify and escalate complex or critical issues to higher-level support teams or developers, ensuring timely and effective resolution.

Sage 50 Accounts support trained is a must
Previous experience in a Technical Support role
Good working knowledge of current Windows Operating systems

Initially, working from the office Monday to Friday during the probation period. After this period hybrid working.
Job Types: Full-time, Permanent

25 days leave and an additional day for your Birthday off
~Additional leave
~ Company pension
~ Cycle to work scheme
~ Discount App for various stores
~ Enhanced maternity leave
~ Health Care Plan


Are you eligible to work in the UK without requiring a visa?

(If you require a Skilled Worker visa we are unable to support this and ask you do not apply for this position).
Do you have an understanding of the construction industry and fundamentals of estimating softwares?
Do you have previous experience in Sage 50 Accounts support role?



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