Global Head of Client List Screening Operations

2 weeks ago

England, United Kingdom JPMorgan Chase & Co. Full time

This is an amazing opportunity The role reports directly to the Global Head of Screening Operations (RTB) and is accountable for delivering all aspects of the Client List Screening (CLS) services. The CLS organization is a global team with locations in multiple states and countries around the globe. In this role, you will lead a 100+ member organization.

As the Global Head of Client List Screening Operations - Executive Director, you will be accountable for the front to back services offering for all Client List Screening (CLS) functions. Due to the level of regulatory oversight and the potential reputational risk to JPMorgan, the disposition process must be well controlled, timely and accurate. The CLS team screens JPM clients and associated parties against various internal and external lists such as: Sanctions, Negative Media, and Politically Exposed Persons. Both services provide foundational services to the Compliance organization. Specifically, the teams support the firmwide Sanctions, AML, and KYC programs. Global conditions will require you to prepare the CLS team for significant growth and change given regulatory demands are diversified and ever more complex, the JPMorgan business is growing in volume and product complexity, while Artificial Intelligence and Machine Learning (AI/ML) bring unique ways of working and managing risk.

Payments Operations (PO) is part of the Digital & Platform Services organization in the Corporate & Investment Bank and provides its services to the Payments line of business. The environment is dynamic and fast paced, the marketplace is growing consistently, and regulators drive significant and often contradictory change. 

Job responsibilities

  • Builds and maintains a highly functional and high performing executive team while overseeing day-to-day operations 
  • Optimizes the Operating Model to manage risk effectively, improve quality, and reduce time to market; minimizes cost year-on-year, creates sustainability, resiliency, and scalability in a fast-moving environment
  • Partners with Technology, AI/ML, Product and Change the Bank (CTB) teams to ensure operational readiness for solutions that better protect the Firm, reduce false positives, expand capacity, and increase automation
  • Influences program level decisions to successfully execute upon the Regulatory, Compliance and Business agendas while building in capabilities to support key business objectives
  • Is accountable for Operational Risk of the entire Transaction and Client List Screening functions, while ensuring smooth delivery of Screening service and offer clients opportunities to improve Screening outcomes
  • Measures What Matters, specifically key performance indicators (KPIs) related to established SLAs and Objectives & Key Results (OKRs) to maximize outcomes
  • Partners with the Business to develop and improve services, systems, business processes and procedures, including planning for growth and expansion
  • Ensures satisfactory internal audits, external exams, and compliance testing; responsible for ensuring RFIs are actioned in a timely fashion and execution of service complies with Firmwide Standards
  • Develops policies, procedures, performance objectives and standards that improve alignment to regulatory and control standards
  • Identifies and implements new processes or capabilities that drive improved quality, as well as idea generation (people, process, technology) to drive innovation 
  • Delivers critical services cost-effectively, with compelling ROI to augment the services / offerings in line with product strategy and operations priorities

Required qualifications, capabilities, and skills

  • Vast experience in delivering operations services 
  • Possesses sufficient knowledge of payment products and related regulatory landscape
  • Promotes an inclusive work environment, respecting individuals at every level and exemplify the highest standards of ethics and integrity
  • Leverages a flexible leadership style, with the ability to influence in a broad set of circumstances
  • Have an interest in cultural change and the curiosity to understand differences in cultural needs across our global firm
  • Demonstrable capability in leading high functioning and high performing global teams, across multiple countries and cultures
  • Expeditious and detail orientated, in managing risk and other time critical responsibilities with proven experience distilling complex business requirements down to the essential components
  • Passionate about continual service improvement, creates environments to identify and solution efficiencies in business processes while challenging the status quo
  • Communicates in a way that meets the needs of multiple audiences (firmwide, executive, regional, LoB, location) and leverages existing and emerging communication channels and tools to deliver a first-class communication strategy
  • Promotes partnership, encourages collaboration, and strong stakeholder management: connection, communication & collaboration
  • Intellectually curious: passionate about the subject matter and keen to grow a detailed knowledge of the screening & regulatory landscape through relevant research, data analysis and solutioning

Preferred qualifications, capabilities, and skills

  • Experience in leading operations teams in Compliance and/or Payments related activities 
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