Workplace Experience Lead

1 week ago

Coombe Cornwall, United Kingdom CBRE Enterprise EMEA Full time

About the Role: CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Community Manager to join the team located at Tadworth, Surrey. The individual will be the driving force in championing workplace experience - helping make the site a true destination for our client and its colleagues. The individual must possess exceptional interpersonal skills, with a vision for improvement and innovation, and an analytical mindset; someone who can coordinate and instil change through the implementation cycle of the workplace experience journey our client are undertaking. They must demonstrate a hospitality mindset at all times and look to breed that culture within the existing CBRE team and our clients' colleagues. What You'll Do: Liaise with FM Team and Client contacts to drive the workplace experience strategy. Manage/oversee the front of house team (including Reception) to ensure exceptional customer service is always delivered. Manage and coordinate the creation of initiatives, working with onsite teams to promote and to create a forward planner of activities. Coordinate all client events activities on site ensuring a seamless end to end delivery. Oversee all meeting and room bookings onsite, ensuring a first-class experience for colleagues onsite. Support the delivery of the One Team ethos. Liaise with other aspects of the CBRE FM Team (e.g., housekeeping and catering) to further enhance the workplace experience onsite. Develop and nurture business relationships with all client contacts across the site to gain insights into anticipated future requirements and work these into the service delivery strategy. Support the CBRE FM Team and Client with delivering individual building or site wide projects and initiatives. Support the Facilities Manager and Assistant Facilities Manager in driving consistently high standards of workplace experience across the site. Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor. Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams. What You'll Need: Previous experience of Building Services in a Corporate or hospitality environment. Previous experience in organising, managing events and large meetings. Fluent and comfortable in the use of technology including MS Office, social media and other applications. Track record of building positive relationships and delivering exceptional customer service. Always set high standards for themselves and others. Can inspire others and support new ideas and initiatives. Can adapt to changing demands and deadlines. Takes pride in the service delivered to our customers and our customers' customers. Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner Excellent spoken and written communication skills and the ability to communicate in an effective manner. Ability to think strategically and independently

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