Receptionist

4 weeks ago


London, United Kingdom AMSPAR Full time

Receptionists are often the first person the patients see. They use customer service and admin skills to welcome people to a hospital, health centre, clinic or NHSheadquarters.

Working environment

As a receptionist, you're often the first person a patient meets when they go to a hospital, clinic or health centre. You'll :

book patients in for appointments
enter patients’ details onto IT systems 
direct patients where to go within the department or health centre

As well as dealing with patients face-to-face, receptionists often:

answer phones, sometimes directing calls to other staff through the switchboard or phone system
book appointments by phone
answer queries from patients and other staff

Patients and their relatives can be nervous or upset when they visit a hospital or clinic so as a receptionist, you may have to calm them down or reassurethem. Some receptionists may combine the job with other admin duties, such as :

filing
chasing up reports
photocopying
inputting data 
ordering stationery
word processing

Receptionists work with clerks, health records staff and other admin staff. Depending on where you work, you'll have contact with healthcare professionals suchas GPs or nurses. If you work in a specialist clinic or in a health centre you may also deal with, forexample, podiatrists, physiotherapists and

occupational therapists.

Entry requirements, skills and interests

There are no set entry requirements to become a receptionist. Employers usually expect good literacy, numeracy and IT skills. They may ask for GCSEs or equivalentqualifications. Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in an admin or customer service role.

Personal characteristics

Receptionists need to :

be friendly and welcoming
be patient and understanding
follow instructions and procedures
work accurately and methodically
work in a team but use their own initiative
work with all types of people
deal with people who may be angry or upset
be confident using the phone

Skills required :

Pay and Conditions

Administrative staff in the NHS are paid on the agenda for change (afc) pay system. For this type of role your expected pay band would be 2 or 3. With experienceand/or an AMSPAR qualification you could progress to band 4. This could include progression to supervisory and managerial posts at higher pay bands. Terms and conditionswill differ for health organisation outside of the NHS. This could include general practice and pharmacies. Standard hours are generally 37.5 paid hours for a full-time contract. Flexible hours and part-time work are generally available. Depending on the employing organisation, the role could include early starts, weekends and evenings.

Pay examples (hourly rate) :

From 1st April 2020

National Living Wage Adult £8.72

Living Wage Foundation

Band 2


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