Collections Support Supervisor

2 months ago

London, United Kingdom ROC Recruitment Full time

Refuse & Collections Supervisor-East London
To be responsible for supervising municipal operations and delivering service level agreements
/targets within the Contract.
Working under the direction of the Service Delivery Manager for the planning, control, quality and
supervision of staff and contract resources including vehicles, equipment, hired plant and
subcontractor's.
We help deliver vital public and regulated services across the Borough, the work we do has a
huge impact on the community we serve.
Financial
* efficiency utilising productivity data, where available
* Deliver targeted organic growth within the business area through effective planning and
* Deliver a safe, efficient and effective service achieving targeted productivity, KPI and safety
* performance
* and support the development of staff for future pipeline requirements and
improve performance of your people
* Organise, engage and manage the resources within the team to deliver and improve service,
* procedures, policies and systems
* To be fully conversant with the day-to-day functions of the Specification of the contract and
materials to ensure contract compliance.
* reports, work sheets, time sheets, drivers hours and any additional work instructions.
* Maintain high standards of contractor/client liaison, verbal, written or by e-mail.
* recommend/implement actions for improving/achieving service levels to comply with the
contract. To ensure that the Health & Safety of the company's employees is in line with current policy
& to capture those members either on Holiday or absent from work when they return.
* Carry out Monthly gate checks in line with Company Policy.
* allowed signed off and returned to the council.
* Arrange for training to be undertaken, for those in need to
Keep a record of completed schedules as per the requirement of the contract.
* Nominate staff for development training and ensure that the correct blend of skills is
This is to include Health and Safety Monitoring and activity reporting
* Supervise all service changes to ensure smooth implementation to the client satisfaction.
* To work evenings and weekends as required and respond to emergency call outs
* To assist the company with its corporate Objectives as published on the company's web site
* To maintain all records and systems for the effective operation of the contract and
To be the successful applicant, you will have managed an operational service business area.
* Ability to understand, implement and challenge operational service delivery
* Demonstrates ability to implement and meet targets within a single contract
* Demonstrates developed communication, relationship management and influencing skills
* Able to implement and support a customer-centric approach
* Able to safely manage, develop and motivate a team, including proactive management of
poor performance
* Must be willing to assist with other Service sectors i.e. Basic computer skills.
* Good customer service skills;
* Hold a valid clean UK driving licence, in the relevant category;
* LGV Licence
* Digital Tacho Card
* Please note for your privacy this website stores no data from this form.
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