Customer Support Engineer

7 days ago

Worcester Worcestershire, United Kingdom Humand Talent Full time

Are you detail oriented with a love for systems and technology? Do you enjoy solving complex problems and making sure everything runs smoothly from the start? Would you like to be part of a company that is quietly transforming how technology supports customers on the ground? Step into a Key Technical Role Based in Oxfordshire Our client is seeking a Software Configuration Specialist to join their growing technical support function. This is an exciting opportunity to play a vital role in ensuring systems are correctly set up and perform reliably from the very beginning. You will be working behind the scenes to support seamless installations and help internal teams deliver consistently high service levels. This is the perfect fit for someone who enjoys building smart solutions, cares about accuracy, and thrives in a collaborative setting where ideas for improvement are always welcome. Why This Role is Great Get hands on with building and managing system configurations that directly affect service quality and client satisfaction Work alongside product and technical colleagues to understand requirements and translate them into working setups Help reduce errors and support improvements by building processes that are robust and repeatable Play a central role in keeping installations smooth and efficient while supporting colleagues across various teams Be part of a company that values internal knowledge sharing and encourages input on how to do things better About You This role will suit someone with technical curiosity and a thoughtful, process driven mindset. You might not come from an identical background, but if you enjoy technical environments and are confident around systems, this could be a great next step. You will get to: Strong Background using Linux Operating systems (Home Lab setups a bonus) Extensive usage of SIP/VOIP and Telco systems Build on your experience working with technical teams or managing configurations in a digital or hardware setting Develop your troubleshooting skills and play an active part in improving how things are done Work on projects that support both internal and customer facing outcomes What's in it for You A salary of £40000 to £45000 depending on your experience The chance to join a supportive, forward thinking team at a time of growth A varied and rewarding role where you can make a visible impact Ongoing opportunities to build your technical and process knowledge Great benefits and holiday allowance Ready to Apply? If you're looking for a technical role where your attention to detail and collaborative mindset will be truly valued, we would love to hear from you. Please send over your CV to start the conversation. Inclusion Matters We and our client are committed to creating a welcoming and inclusive recruitment process. Even if you feel your experience is not a perfect match, we encourage you to apply if this opportunity excites you. Different backgrounds, perspectives and paths are welcomed and appreciated.

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