Project Delivery Co-ordinator

4 weeks ago

United Kingdom Switch2 Energy Limited Full time

Main Purpose of the Role

The Project Team is responsible for the delivery of Customer Service excellence to Switch2 Energy’s wide ranging portfolio of clients. As Project Coordinator you will be primarily focused with coordinating and managing the delivery of each client’s project to them and in to our operational teams. You will be required to carry out key project delivery tasks outlined below and will be expected to develop a strong working relationship with the Client Account Managers (CAM), Project Engineers, Operational Teams and the clients appointed key representatives.

Whilst the following main accountabilities and objectives are undertaken it is essential that the organisations respective escalation procedures are adhered to and followed at all times. Additionally it is expected that all team members will work extremely closely together forming and maintaining a strong team environment including the fostering of a close working relationship with other departmental teams. Due to the operational nature of this role and the organisation, this team unit is seen as an essential component to the successful delivery of our Client Services and the wider ranging success of Switch2.

Main Accountabilities/Key Result Areas

Oversee the delivery of each of your projects ensuring that they are delivered in full and in accordance with the client’s requirements, the company’s defined project delivery strategy and items as outlined below.

Project Delivery

Task Management

Following the acceptance of each project generate all tasks required to monitor, manage and deliver the project including any contractual agreement using the agreed project delivery platform. Continually maintain the status of each task and raise any known project issues or risks as and when you become aware of one or they materialise.

Relationship Management

Throughout the delivery phase be the main point of contact to the client, their appointed team and Switch2s Project Delivery Team including:

  • the designated CAM;
  • appointed Project Engineer;
  • Operational Management Team; and
  • the initiating Business Development

Project Queries

Take the lead in the management of all project related queries that are raised ensuring that each is logged, managed and resolved in an effective, consistent and professional manner and to the satisfaction of the client and Switch2.

Project Reporting

Generate project programs and where necessary compile monthly status reports for the Senior Management Team for review and action including:

  • status against plan
  • any internal delivery or client related issues
  • the highlighting of any project specific risks or areas of concern that need to be reviewed by the client and their CAM

Document Control

Ensure that all project documentation produced by either the client, CAM or internal teams is receipted and processed, raising any resultant tasks or coordination meetings with internal departments to ensure that any issues are relayed and resolved in an effective and efficient manner.

Project Audit

Where necessary carryout an audit/review of each project to ensure project compliance, continued profitability and the identification of any potential issues or risks that have not yet been identified or realised.

Project Review Meetings

Coordinate, chair and lead project meetings in order to initiate, review and complete projects effectively, ensuring that all teams are aware of the project, its key deliverables, the required sequencing of events and any risk or issues that may arise or need to be monitored/managed throughout.

a) Project Initiation Meetings

Meet with the client to review the proposed project and its deliverables to ensure that all parties understand the key stages and required sequencing of tasks.

b) Project Review Meetings

Where required attend regular review meetings with the client to ensure that the project is being delivered with any live issues or outstanding items tabled and understood.

c) Project Completion Meetings

Carry out an internal project completion meeting at the end of each project or delivery phase to ensure that all key milestones have been achieved with any outstanding issues reviewed for presentation to the client.

d) Resident Engagement Forums/Workshops

Where necessary attend residents meetings to support the client and CAM including:

  • any service, system or product related queries that have been raised and require more detailed explanation;
  • to demonstrate any new hardware or services as part of a project delivery cycle; and
  • to present and explain any proposed upgrade projects including the extent of the works and the proposed delivery programme.

e) Project Awareness Workshops/Training

Working with the respective CAM deliver contract awareness workshops for all new contracts ensuring that each respective team understands their contractual obligations, requirements and the associated performance measures.

Procedural Amendments

Review and where necessary present any procedural issues and proposed amendments for review by internal team members and where necessary departmental heads to consider potential development needs.

Key Skills and Behaviours Required

  • Strong commercial and analytical
  • The ability to negotiate with and influence the client and departmental teams in order to deliver our goal of Customer Service excellence for our clients and more importantly their
  • Ensure that Switch2 Energy’s reputation and Corporate Social Responsibility position is enhanced and promoted at all times.
  • Good writing and oral skills with the ability to draft and deliver documents and presentations to a high standard.
  • Excellent communicator with the ability to communicate at all levels of an organisation both internally and externally in order to developer strong partnerships with both clients and
  • Comprehensive PC Skills including the familiarity of the Microsoft Office Package (Excel, Word, Outlook and SharePoint) the ability to feedback performance issues associated with internal

Knowledge, Training and Relevant Experience to do the job

  • Degree educated or with a good level of work experience and an understanding of project
  • An awareness of Project Management principles and experience of Project Delivery with any project related qualification a distinct

Switch2 is committed to equal employment opportunities.

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