ICT Technician

IT Technician/Near Stalham
Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders.
Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team

The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution.
The IT Technician reports to the IT ServiceDesk Coordinator.
When there is an issue on a project, you actively reach out to learn more.
You are a student of Lippert You are always learning more about how the various parts of our business operate and enjoy building relationships across the company.
First level support for all IT related issues on the specific plant (i.e. hardware, software, network).
In charge of basic software installation and configuration along with corporate security tools deployment.
Building IT Hardware including desktop and laptops to the corporate standard.
Responsible for network configuration for PCs and peripherals.
Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones).
First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance.
In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage.
Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents.
Any other tasks or projects assigned by the IT Operations / InfoSec team.
Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment.
Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management.
Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business.
Good knowledge of server operating systems with particular focus on Windows Server / Active Directory.
Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective.
Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone).
Leads auditing of IT stock and asset management of site.
Microsoft Windows Server.
Strong knowledge of Windows 7/10/11 operating systems.
End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones).
Knowledge of Microsoft Office 365 suite.
Understanding of Networking technologies and concepts.
Use of System s monitoring tools.
Computer parts replacement/upgrade.