Account Manager

4 weeks ago

Theale Berkshire, United Kingdom Clarify Full time
Job Description

As a result of our success, we’re looking for a brilliant, passionate and accomplished Account Manager to join our Marketing Services team and play a key role in delivering exceptional service and results to our clients. You’ll be responsible for owning the day-to-day campaign activities, making sure we’re always one step ahead, as well as adding real value to client thinking and the approaches we take collectively. This position has plenty of autonomy, allowing you to really make a mark and grow with the business as more success follows.

Role Responsibilities:

Campaign Creation

  • Drive and manage integrated campaigns that create cut-through and deliver exceptional results
  • Own the day-to-day activities and client servicing across multiple accounts at any one time
  • Support in the planning and delivery of digital demand, lead gen campaigns, and account based marketing programmes – executing across multiple channels including, but not limited to, content syndication, display advertising, social activation, and physical content creation.
  • Managing internal and external teams to ensure the highest levels of creativity, execution and production
  • Ensuring that the agency’s service and campaign delivery is efficient and in line with the client’s objectives, exceeding expectations and producing the desired results

Client Management

  • Continually bringing value to any and all client interactions through always-on awareness, learning and a passion for innovation
  • Drive sales growth through solid campaign management and delivering exceptional levels of client service
  • Help to identify, communicate, and escalate any issues, liaising across all teams involved
  • Feel comfortable and confident both supporting on, and leading, client calls with senior stakeholders

Reporting and Measurement

  • Monitor and report campaign progress internally and externally, seeking guidance from team specialists as appropriate
  • Ownership of budget tracking and overall financial performance per account, reporting into Account Director to ensure commercial success
  • Drive improvements in margin and performance where possible, without compromising quality or delivery
  • Client forecasting and invoice coordination (clients and suppliers)
  • Supporting in the creation of account plans to help signpost further opportunities, and how we broaden and deepen engagement

A bit about you...

As with all roles at Clarify, having the brains and desire is critical - but you’ll also have been excelling in some, or all, of the below…

  • Inspiring and managing clients in FTSE 250 companies, across multiple stakeholders, adding real value to their output and performance (minimum of two years’ marketing agency experience is essential)
  • Helping to plan, manage and execute multi-channel B2B campaigns that deliver on budget, on time, and that exceed expectations
  • Growing existing accounts as result of the value you deliver
  • Guiding, managing and working well with external resource to ensure a seamless end product
  • A desire to always improve

You’ll also be able to demonstrate that you’re an exceptional project manager, with outstanding written and verbal communication skills, capable of understanding and persuading clients on the best course of action. An enthusiastic problem solver with an ability to deal with multiple priorities and build valuable relationships, you’ll be decisive, naturally curious, and adaptable.

What's in it for you?

  • 25 Days Holiday (Plus Bank Holidays and the option to buy up to 5 days more)
  • Employee Assistance Programme that offers support to employees with a wide range of concerns from mental health through to financial advice.
  • NHS Top Up Scheme
  • Flexible, Hybrid working
  • Cycle to work scheme
  • 6 Week Probation
  • Sick Pay
  • Free Onsite Parking
  • Outstanding induction programme with ongoing learning and development support
  • A personalised career plan, using a development framework tailored to your role
  • Company incentives including Score Card Competition, Christmas parties, Social events, Team Lunches, Clarify Foundation, an active People and Culture committee …… plus more
  • As well as a fantastic company culture - just check out our LinkedIn page to see what we get up to

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