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Customer Service Team Leader

4 months ago

Truro Cornwall, United Kingdom Smith and Reed Recruitment Full time €30,000

We are looking for an experienced, dynamic and enthusiastic team leader who is able to maximise the performance of a dynamic customer service team in a supportive and inclusive environment. All potential candidates should read through the following details of this job with care before making an application. You will have a natural enthusiasm for your own development and that of your team, to maximise performance and progress. *SKILLS AND EXPERIENCE:*

  • Demonstrable leadership qualities with the ability to clearly define expectations for your team and bring out the best in them.
  • Proven experience of creating and sustaining a positive and healthy culture within the team and wider organisation.
  • Ability to initiate new ideas and support the embedding of change more widely.
  • Supportive, kind and fair approach; a role model of behaviours.
  • Strong communication and influencing skills, both verbal and written.
  • Willingness to challenge at all levels and to give clear and meaningful feedback.
  • Ability to assimilate, interpret and present information.
  • Flexible approach to utilisation of resource.
  • Excellent attention to detail.
  • Demonstrable coaching and mentoring skills.
*RESPONSIBILITIES WILL INCLUDE:*
  • The performance and wellbeing of your team to achieve optimum workflow, through the measurement and maximisation of productivity.
  • Ensuring that you and your team are achieving company objectives and maximising sales opportunities for the benefit of our customers.
  • Coaching and developing individuals within the team, ensuring professional development plans are in place and carrying out monthly 1:1s.
  • Building and developing co-operative and productive operational relationships, both internally and externally.
  • Delivering exceptional standards of customer experience, maintaining SLAs and demonstrating commitment to continuously improving these standards.
  • Championing and enforcing the agreed behaviours.
  • Complying with all regulatory requirements and ensuring people do the same.
  • Developing training plans, events and activities in line with needs of organisation, individuals, regulatory requirements and company objectives.
*BENEFITS:*
  • A 35-hour week, supporting a work life balance.
  • Mobile phone and company laptop
  • Private medical insurance, after a qualifying period
  • Generous holiday allowance – 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year after a qualifying period.
  • Learning and development opportunities
  • Income protection
  • Up to 25% discount on products
  • A paid volunteering day each year to give back to our local communities.
  • Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme
  • Cycle to work scheme
  • Eye care contributions
  • Social events
  • Relaxed dress code and lovely office location, close to Truro city centre
For more information and to chat through the role please apply today. ST4022 Job Types: Full-time, Permanent Pay: From £30,000.00 per year Benefits:
  • Additional leave
  • Casual dress
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Paid volunteer time
  • Private medical insurance
Schedule: * Monday to Friday Work Location: In person Reference ID: RR 41753