Night Field Service Engineer

2 weeks ago


United Kingdom Rekallconsulting Full time

Field Service Engineer
Van
Fuel card
On the job training
Standard Working Day @ Day Rate
~ Monday to Sunday
*Overtime Hours
All additional hours worked outside the Standard Working Day of 8am to 6pm, paid at Overtime rate.
Your Rota pattern will be agreed by yourLine Manager
Rota Pattern:
1 in 3 rolling shift pattern
Week 1 – Monday to Friday / x5 Days *Standard Working Day/Hours*
Week 2 – Monday to Sunday / x7 Days
*Week 3 – Monday to Friday / x5 Days x3 Standard Days + x2 SB Standby Days *Standard Working Day/Hours*
To act as the Company’s ‘ambassador’ when attending customer site/s for support and maintenance activities, inline withCompany values.
To adhere to Company Engineer Best Practices for Field Service Engineers.
To liaise with local customer representative/s in order to diagnose faults and ensure a rapid, accurate & long-term ‘fix’ to problem
To ensure local customer representative/s is updated on call progress, fix or future action and likely timescales
To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault
To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’. To submit activity reports (e.g. overtime, expenses, fuel returns) in a timely manner and in accordance with Company procedures
To prepare ad hoc briefings / reports on work completed to enable future engineers to undertake work on recurring calls
Customer Care Centre, Logistics, Contracts Administration, Finance, etc.)
To provide proactive feedback on territory performance through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information
To escalate where no work is available promptly • To complete ad hoc duties and tasks allocated through line management chain from time to time This role will require the engineer to go to each customer site and fix the problems that they are having with either their POS, SCO,IT Equipment etc and/or general servicing. It is essential the candidate demonstrates outstanding customer service skills with the customer in a professional manner. Represent the Diebold brand well and provide exceptional an customer experience. You will be required to work additional hoursas Overtime & participate in a Standby Rotaaccording to business needs.
You will be eligible to receive payment forStandby & Overtime.
Retail and break fix experience essential (POS, SCO, Pin Pads, Scanners, Tills, Printers, Back Office IT Equipment)



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