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People Operations Manager
4 months ago
Job Title: People Operations Manager
Location: UK (hybrid), Cambridge
Reporting to: Chief People & Culture Officer / Director of People of Operations
Hours: Monday – Friday 09:00 until 17:30 (37.5hrs per week)
Salary: £44,000
Start Date: ASAP
People and Culture Team
The People and Culture Team is on a journey of transformation to support CAMFED in the achievement of a bold ambition to 2030. We have an ambition to revolutionize our approach to people and culture capitalizing on the strong foundational culture in CAMFED. Together we are pioneering humanity in the workplace. Whilst each team is grounded in the local context, we work collaboratively as ‘One Team’.
Principle Accountability
Responsible for all aspects of the local People Operations Hub providing a customer-centric service that supports the organisation to achieve its strategic ambitions. To build, manage and continually improve the local People Operations Hub ensuring consistent, efficient and effective processes, and systems to ensure we can support all people activities. To support local needs and contribute to global initiatives. To represent a service that is aligned with our principles as a Global People and Culture Function.
Specific Accountabilities:
Policies and Processes
- To ensure the local processes in the hub are efficient, streamlined, and consistent with global approaches.
- To ensure policies are locally relevant and globally consistent.
- To constantly pay attention to how CAMFED policies impact culture at a local and global level.
- Working with our outsourced providers/internal team and with support from the People Operations Coordinator, oversee the accurate implementation of payroll each month.
- To be proactive in reviewing and adapting policies and practices on an ongoing basis.
Finance and Procurement
- To ensure all costs/expenses for people-related activities are managed in accordance with finance and audit protocols.
- To support the annual budget planning process.
- To support the commissioning of and contracting with external partners for People activities in conjunction with the Specialist hub and aligned to global frameworks and standards.
Partnership Working
- To support Strategic People Partners to deliver.
- To work together with counterparts in other locations to support global consistency.
- To provide support in other countries in times of high demand/leave etc as appropriate.
- To work with the Director of People Operations to continually improve the way we do our work.
- To work in partnership with the Learning and Talent Operations Manager to ensure streamlined processes around talent acquisition (recruitment), talent development, induction and organisation development interventions.
- To be an active member of the Global People and Culture Team contributing ideas, support and challenge to the whole team.
- To work in partnership with team members to ensure consistent approaches and seamless processes around payroll, benefits, and reward.
- To work in partnership with Specialist Hub to ensure an effective Performance Evaluation process in line with the Global Framework.
- To work collaboratively with the Specialist Hub on learning, leadership and organizational development interventions as required.
- To stay abreast of wider People and Culture projects, events and resources to be able to quickly and appropriately answer team member inquiries.
Human Resource Information System
- To support the planning for and effective implementation of a new HRIS, constructively challenging to improve our processes.
- To ensure high-quality data is available to share with stakeholders (managers, donors etc).
- To ensure HRIS supports a thorough and clean audit process.
- To engage with and promote the use of the HRIS to empower our people to manage their own data.
- To lead us to becoming a ‘digital workplace’, modeling the way.
Case Management
- To ensure effective policies, practices and record-keeping protocols in place for Resolution Services (disciplinary, grievance etc).
- Work with Strategic People Partners on cases as required.
Leadership
- To continually demonstrate acts of leadership in inquiring into our processes and ways of working to provide the best possible service to our people.
- To manage and develop the local People Operations Coordinator.
- To model ethical leadership.
- To demonstrate commitment to your own wellbeing and the wellbeing of others.
- To be an ambassador for the organization, attending networking events as appropriate to share best practices.
Compliance and Employment Legislation
- To maintain expert knowledge of current and proposed legislation, trends, and HR practice to support the Strategic People Partner.
- To ensure all approaches, processes, and policies relating to our people are suitably compliant and ethical.
- To maintain efficient and effective processes and procedures to ensure all records are maintained and in line with Data Protection (GDPR) requirements.
Person Specification
- Strong operational People Operations (HR) experience
- Credibility in delivering to a high standard
- Strong communication and stakeholder management skills with the ability to influence across all stakeholder levels and build positive, professional relationships
- Proactive with a can-do approach and experience in establishing robust service delivery
- Relevant local HR certificate/qualification that demonstrates awareness of current understanding of Employment Legislation and HR trends (e.g CIPD)
- Experience working in the INGO sector would be preferable but not essential
- Ability to build productive relationships across all stakeholders
The duties and responsibilities in this role profile are not exhaustive and are subject to change following the needs of the organization. A job profile needs to be flexible enough to allow us to be adaptive as an organization.
CAMFED Values
The post holder is expected to live the CAMFED values which are:
- Focus on the girl as client
- Partner with the Community
- Be transparent and accountable
People and Culture Principles
- Mirroring CAMFED’s Client Model
- People First
- Agile and Emergent
- Globally oriented/locally grounded
- Growth through learning
CAMFED is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers, and Board members. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices.
Applications details:
Please submit applications to recruitment@camfed.org including your most recent CV, using People Operations Manager in the subject line. We will close this vacancy on the 28th of May 9 AM.
