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Retail Manager, STORE STORE

4 months ago

Windsor Berkshire, United Kingdom Canadian Tire Windsor Full time €38,480

Job Summary:
As a member of the store's Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.
Responsibilities:
# Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
# Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
# Leads by example and consistently delivers an excellent customer experience.
# Implements and follows store policies and procedures that deliver a high-quality customer experience.
# Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
# Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
# Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
# Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
# Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
# Assists in selecting and orientating new employees, store opening and closing responsibilities.
# Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
# Addresses issues and conflicts in a timely manner.

Requirements:
Experience in retail sales, execution and operations.
Good working knowledge of department products and functions.
Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
Ability to operate a cash register is an asset.
Experience in a Canadian Tire store is considered an asset.
Results-oriented individual who thrives on achieving challenging goals.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Ability to lead and manage a team to achieve common goals in a fast-paced environment.
Effective written and oral communication skills.
Ability to motivate and coach others as well as provide feedback.
Ability to plan, organize, delegate and follow up on team's activities and projects.
Ability to find solutions to problems and make decisions.
Ability to multitask, adapt and cope with challenging situations.
More about the position:
Potential Career Opportunities Next levels: Store Manager and General Manager.
Physical Demands and Working Conditions
Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".
Our offering includes:
Competitive compensation and benefit package
Potential for Profit Sharing
Employee Shopping Discounts
Flexible work hours
Learning and Development opportunities
Scholarships
Reward and Recognition Program
A culture of performance & accountability
A supportive and positive team environment
Job Type: Full-time
Pay: From $38,480.00 per year
Benefits: Extended health care, Profit sharing, Store discount
Schedule: Monday to Friday, Weekends as needed
Education: Secondary School (preferred)
Experience: Retail management: 1 year (preferred)
Licence/Certification: Driving Licence (preferred)
Work Location: In person
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