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Sales Support Administrator
4 months ago
The Role Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As the Internal Account Manager/Sales Support Administrator , you will support our sales account managers in the day to day running of customer accounts, providing excellent customer service and handling any issues that may arise in a proactive and timely manner. The role will also include providing technical solutions to customers; sourcing hardware, software and services. What you will be doing? The main duties and responsibilities of the role shall include:
- Acting as the escalation point for customers (queries, complaints)
- Liaising with customers over phone and email
- Handling correspondence between account managers and their customers.
- Preparing estimates and quotations for customers through the use of SAP
- Taking, progressing, and monitoring orders, from quote through to delivery.
- Identifying opportunities to cross sell and upsell technology solutions
- Understand Vendor promotions and special bid process
- Maintain and build vendor relationships
- Complete Vendor related training
- Manage Salespersons Salesforce activity from 75%
- Be commercially aware
- Maintain the renewals schedule
- Accept and prepare sales orders for processing prior to passing to the Purchasing Team
- Liaising with distribution contacts for pricing, availability, and delivery schedules.
- Reviewing and communicating internally and externally the customer backlog with real time data.
- Keep record of sales and manage back order effectively.
- Coordinate with cross functional teams to ensure all deals continue to move through the sales process.
- Manage Open Sales Orders Reports, ensuring that invoices are processed in a timely fashion.
- Providing proof of delivery to customers
- Develop and maintain long-term relationships with customer accounts
- Organising conference calls
- Management and understanding of Autotask tickets.
- Confidentially prioritising workloads.
- Liaising with other departments within the company to ensure a smooth sales flow.
- Intermediate command of all MS Office applications.
- Administrative customer focused experience.
- Ability to manage workload under your own initiative.
- Liaising with customers, both internal and external with varying levels of seniority.
- Experience in Procurement or Purchasing Administration dealing with a high number of suppliers.
- Experience within a Reseller or Channel environment.
- Experience within a sales support role supporting multiple Sales People.
- Experience of managing accounts of high-profile clients.
- Knowledge and experience of CRM systems, specifically Salesforce.
- Experience of using Autotask and SAP
- Educated to Degree level or equivalent
- Administration/business administration certification (or similar)
- Technical / Vendor Qualifications
- Experience in problem solving and project management
- Having ISO9001 and 27001 certifications
- With multiple awards from manufacturers including Cisco and Dell Technologies
- Being 3 star accredited with the Service Desk Institute
- Within our industry with shortlists and wins from CRN
- and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors
- Bupa Cash Plan
- Investors in Personal Development
- Pension Scheme
- Death in Service
- Staff Referral Scheme
- Discounted Private Medical Insurance
- Tech Scheme
- Will writing
- Additional benefits: Shopping discounts, Length of service awards, BUPA anytime Healthline, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit