Commercial Operations Director

This role can be based at either our Staines Upon Thames or Cheadle office locations** ESI Commercial Operations Director - Business Analytics / Business Automation Summary The ESI (Employer Services International) Commercial Operations Director is responsible for developing, executing and managing projects, programs and initiatives that support our the ESI Sales Organisation. The role will be responsible for developing and managing the strategy to provide key business analytics and insights to support our sales performance management and operational goals. Essential Responsibilities Working with the WW data insights team build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions. Partner with Sales Leaders on visibility of evaluating performance/KPI's via internal analytic tools, presenting written recommendations and insights to key stakeholders. Examine, interpret and report results of analytical initiatives to various stakeholders as required Oversee the data/report requests process: tracking requests submitted, prioritisation, approval, etc. Communicate results and business impacts of insight initiatives to key stakeholders Lead cross-functional projects using various data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimisation opportunities. Act as the policy point of escalation for all BU's Developing, executing and managing projects, programs and initiatives that support ESI Sales Perform special projects/ ad-hoc operational requests as assigned Experience Business Excellence, BPI or Lean track record of delivery Leadership experience of teams in a matrix organization Data Analytics (Six Sigma, Predictive Analysis, Market Analytics) Project management qualifications preferred Team player with excellent collaboration and problem-solving skills Strong working knowledge CRM or Data System (eg Siebel / SFDC) including, data management skills Proficient in business English and a secondary language, both oral and written an advantage Strong working knowledge of creating and updating Tableau reports Excellent computer skills are essential (including MSN Office: PowerPoint, Excel) Education Bachelors degree required A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.