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Temporary Technical Support Technician

4 months ago

London, United Kingdom ApplyAtJob Full time

The creative transformation company is called WPP. We use the potential of creativity to create better futures for our clients, communities, people, and the environment. In addition to its offices in Singapore, London, and New York, WPP has a corporate presence in significant worldwide locations. For our clients, we develop revolutionary concepts and results by combining technology, experience, commerce, and communications into one cohesive offering. 
Technology is the foundation of everything we do at WPP, and WPP IT's goal is to make it possible for everyone to work together, create, and prosper. In order to modernise workflows, move to cloud and micro-service-based architectures, promote automation, digitise client and colleague experiences, and provide insight from WPP's petabytes of data, WPP IT is undergoing a dramatic transition. We create innovative digital services and applications that captivate users with an entrepreneurial and team-oriented methodology, yielding remarkable financial gains for our customers. In a demanding, fast-paced work environment, your primary responsibility as an IT assistance Analyst will be to deliver outstanding service to the global user base via desk-side and remote assistance. delivering remote and on-site support to the Gothenburg studio as well as remote assistance to the other AKQA locations throughout the European Union. User account management is part of the onboarding and offboarding process for new and leaving workers. Hardware imaging, deployment, and asset tracking—from onboarding to deprovisioning—are all included in lifecycle management. troubleshooting Mac and PC hardware, software, and networking problems. assuming responsibility for incident tickets via the Helpdesk call-logging system and making sure that problems are resolved promptly and clearly; Answering IT calls and trouble reports in a multi-office, multi-region setting; Orienting new hires in our EMEA region on IT once a week. preserving the desktop environment's file system security, data integrity, and password security. outstanding written and spoken English communication abilities. We value and celebrate diversity of opinion, promote open communication of ideas, and are inclusive and cooperative. We are receptive to fresh perspectives, collaborations, and methods of operation. 
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