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Store Manager
2 months ago
WH Smith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. We have created great partnerships with M&S and Costa Coffee, ‘broadenin our offering’ to our customers throughout the UK.
As a Store Manager in Chester Rail, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it’s a commute to work/education, or a holiday abroad.
What being a Store Manager is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
- Creating a culture of learning, support and recognition - spotting opportunities for the development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
- Playing a key role in making sure your colleagues are supported, set clear and measurable targets, which are reviewed regularly, and ensuring team members are aware of their performance
- Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
- Having a robust people and succession plan in place and work with the Region to support people development and succession planning, including review and development plans for all colleagues
- Keeping teams up to date on stores business performance and appropriately challenging what can be done to improve
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
What our Store Leadership Team would love to see:
- Current Store Manager (or equivalent) in a fast-paced retail or similar environment - ideally with multi-site experience, but not essential
- Confident in energising, influencing and motivating store management and teams to deliver exceptional service and performance
- Organised, proactive - able to prioritise at pace in a fast-paced retail environment
- Experience in managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews
- Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment
- Strong stakeholder management experience, able to influence and communicate with your team, peers, head office colleagues and senior stakeholders with gravitas and conviction
