Infrastructure Team Leader

4 weeks ago

Portsmouth Hampshire, United Kingdom Global Technology Solutions Ltd Full time

We have an exciting opportunity for an Infrastructure Team Leader to join a blue chip organisation in Portsmouth on a permanent basis.

This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth.

Due to the nature of the end client, there is a requirement for financial background checks

Shift patterns - 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts

The Infrastructure Team Leader is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur.

This role is a 24/7 365 role.

Key Skills:

* Communication both written and verbal

* Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network)

* Service Level Management (Incident, Problem and Change Management)

Operational Responsibilities:

* Technical Management.

* Coordination of Command Center and Technical Teams for problem determination and recovery

* Identify and implement service improvements.

* Own and drive all service incidents through to service recovery.

* Planning and Implementation of weekend maintenance period tasks

* Manage change activity on live services.

* Shift lead for Command Center team

Additional Responsibilities:

* Participate in 24/7 Rotating Shift Pattern

* Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services

* Provide leadership, mentoring and guidance to the wider Command Center Team and roles

* Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services

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