Technical Support Operator

2 weeks ago


Wolverhampton West Midlands, United Kingdom MURRAY MYERS LIMITED Full time
Murray Myers Recruitment are very pleased to be assisting our client in recruiting for a Technical Support Operative for their Engineering and Manufacturing business based in Wednesbury. They supply and manufacture, fit and design industrial and commercial heating systems
Main Purpose of Job:
The purpose of this office based design and technical role is to provide industry leading service and support to the companys customers, both internal and external, adding value in the delivery
of the companys sales and service level targets. While working with speed, accuracy, excellent communication, together with a positive and confident attitude.
Main Responsibilities:
Job Activities. (These activities should not be considered restrictive)
First point of call
Provide After Sales Technical help
Provide technical support to the External and Internal teams
Maintaining customer service relating to design functioning within the timeframes and
standards set forth in key performance indicators
Facilitate administration tasks
Provide backup and assistance offering advice and quotations where necessary
Logging / raising quotes on the company CRM system
Raise quotations and or drawing layouts for client approval
Visits to site where necessary
Monitor, action and resolve non-conformances
Administration and testing of the customers product returns and associated documentation
Relevant Qualifications, Knowledge, Training:
Enthusiastic team player
Ability to communicate with Internal and External customers
Ability to define areas of improvement and implement programs
Attention to detail
Completion of all tasks in an accurate and timely manner
General Knowledge of Electrical systems
General knowledge of gas and oil heating products preferred but not essential
Familiar with the use of Excel
Good communication skills
Good mathematics skills
Methodical / logical
A strong desire to improve & learn is essential
Training in house will be available and also external training courses where required
Be committed to providing 100% customer service and company objective
Hours of Work 0830-1630 Monday to Friday with 1 hour Lunch each day
Salary £23-25K
Training will be offered to the right candidate
A good opportunity for a young engineer to come into what is an ageing team to learn, develop their skills and in years to come step up into senior positions alongside other younger team members already in place.

JBRP1_UKTJ



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