Complaint Handler

3 weeks ago

Mole Valley Surrey, United Kingdom Park Street People Full time

Our client, an innovative company in their field is currently looking for a Quality Complaints Handler to join their team.

As a Quality Complaints Handler, you will be at the forefront of ensuring that products meet the highest standards by managing and resolving customer concerns with care and precision.

Handling customer complaints regarding portfolio of products in a timely and efficient manner
Investigating, resolving, and documenting complaints in line with regulatory and company standards
Collaborating with internal teams such as Quality, Regulatory, and Engineering to identify root causes and implement corrective action
Ensuring compliance with medical device regulations and quality management systems
Previous experience in complaints handling/investigations experience in the medical devices or healthcare sector is a plus
Knowledge of regulatory standards ISO 13485 and CAPAs
We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation.

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