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Restaurant Manager

2 months ago

Glasgow, United Kingdom ISS Facility Services UK Full time

Restaurant Manager

Location: Glasgow

Hours of work: 40

Contract Type: Permanent

Our client's Campus is an urban playground, and we are the facilitators who ensure colleagues are safe and that every visit is memorable.

As part of the vital campus team, you'll develop an in-depth knowledge of the site and be the first to offer solutions and innovative ways of working.

We believe work should be a place where everyone can thrive and be their full selves, and we want to create a working environment that supports each individual’s ambitions, needs, and desires.

You play a key role in making this vision a reality. People make places, and places make people—The Campus is a place for you to build a life as well as a living.

Job Description

As Restaurant Manager, you are a catering customer experience professional.

You will warmly welcome and engage our customers as they enter your space, ensuring they have an experience that is exciting, exceptional, and inspirational at all times.

The Restaurant Manager will lead each shift and service, supporting your team as you work alongside them to deliver impeccable table and event service.

As a role model for service excellence and physical appearance standards, you will bring resilience and approachability to the role.

You enjoy being the center of attention, are a perfectionist when it comes to quality and service, and thrive on the responsibility of supervising a team.

Key Responsibilities

  • Organise and supervise all aspects of the restaurants daily shift and ensure all service points and food service hosts are looking their best and ready for business as required
  • Supervise the process of preparing and delivering a high standard food and drink service and experience to our guests
  • Ensure the drinks offer is on trend and enticing
  • Ensure the team members know their responsibilities for the shift, and support the team to achieve them
  • Plan, organise & deliver all bespoke catering events held within in the Beacon
  • Own the restaurant bookings & reservation system, ensuring customer queries are responded to quickly and efficiently
  • Prepare and deliver daily service briefings that are informative, motivational, and inspiring
  • Provide and support a clear line of communication between all team members, both FOH and BOH

Professional and Personal Competencies/Qualifications

  • Experience of working in a good standard restaurant operation
  • Experience in a high-end food service supervisory role
  • Must be IT literate and possess excellent written and verbal communication skills
  • Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client
  • Personal license holder - desirable

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.