Global IT Software Engineer Senior Manager

3 days ago

City of London Greater London, United Kingdom Boston Consulting Group Full time

Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a Global IT Software Engineer Senior Manager - GenAI, you will play a pivotal role in BCG's AI-driven transformation journey. BCG is committed to leveraging AI to enhance business operations and client solutions, and your role will be instrumental in this mission. You will contribute to the design, development, testing, and deployment of a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain. This chatbot will revolutionize IT support by providing efficient, AI-driven solutions. You will assist in applying domain expertise in building and deploying conversational chatbots specifically for IT customer support. This includes ensuring the chatbot integrates seamlessly with IT Service Management tools such as ServiceNow. Your understanding of Service Desk processes will be essential in helping to optimize the chatbot to handle various IT support scenarios effectively. In addition, you will participate in testing, evaluating, and fine-tuning prompts to ensure optimal chatbot performance. You will support the implementation of responsible AI practices and help establish necessary guardrails to ensure the chatbot operates ethically, reliably and effectively. You will collaborate with cross-functional teams to support the successful implementation and integration of the chatbot. Your responsibilities include assisting in the development processes, contributing to the high-quality and timely delivery of solutions, and engaging with stakeholders for requirement gathering and project updates. Additionally, you will help identify potential risks and support the development of mitigation strategies to ensure the seamless deployment and operation of the chatbot. YOU'RE GOOD AT

  • Supporting technical projects and assisting development teams.
  • Collaborating effectively with cross-functional teams and stakeholders.
  • Problem-solving and critical thinking in technical environments.
  • Communicating clearly and concisely, both in writing and verbally.
  • Learning new technologies and continuously improving processes.
  • Strong knowledge and experience in Generative AI/LLM-based development.
  • Experience working with key LLM models APIs (e.g., AWS Bedrock, Azure OpenAI/OpenAI) and LLM frameworks (e.g., LangChain, LlamaIndex).
  • Experience with cloud infrastructure for AI/Generative AI/ML on AWS, Azure.
  • Hands-on experience with IT Service Management tools like ServiceNow, Remedy, or similar.
  • Understanding of Service Desk processes and best practices.
  • Ability to test, evaluate, and fine-tune AI prompts for optimized performance.
  • Knowledge of responsible AI practices and implementing necessary guardrails.
  • Bachelor’s degree in computer science, engineering, or equivalent.
  • Proficiency in at least two programming tools/languages (e.g., Java, C/C++, Python).
  • Understanding of SDLC principles and software engineering practices.
  • Familiarity with advanced algorithms, program structures, and API development.
  • Skills in prompt engineering, automated testing, and debugging.
  • Experience in cloud-native application development and CI/CD pipelines.
  • Experience in building and deploying conversational chatbots for IT and/or customer support.
What You'll Bring You will be a key member of the IT & Business Platforms (ITBP) team, contributing to the development of BCG's flagship GenAI use case for an IT support chatbot. This chatbot will be a critical component in transforming IT support through AI-driven solutions. Your team will work closely with the Cloud Platform Engineering (CPE) team, which is responsible for building the shared GenAI platform. This platform will support multiple GenAI use cases across the company, ensuring scalable and robust AI solutions. The close collaboration between ITBP and CPE will be essential for the successful implementation and integration of the self-service chatbot and other innovative AI solutions, driving BCG's broader AI transformation agenda. Who You'll Work With BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

  • Senior Software Engineer

    7 days ago

    City of London, Greater London, United Kingdom Fruition IT Full time €80,000

    Senior Software Engineer Central London (1 day a month) Up to £80,000 (depending on experience) + excellent benefits package including up to 10% bonus My client are a start-up created within and as part of a large wealth management firm, so you have all the benefits of a start-up environment without the instability and inconveniences! It's an...

  • Senior Software Engineer

    7 days ago

    City of London, Greater London, United Kingdom Fruition IT Full time €80,000

    Senior Software Engineer Central London (1 day a month) Up to £80,000 (depending on experience) + excellent benefits package including up to 10% bonus My client are a start-up created within and as part of a large wealth management firm, so you have all the benefits of a start-up environment without the instability and inconveniences! It's an...

  • Senior Software Engineer

    7 days ago

    City Of London, United Kingdom Fruition IT Full time

    Senior Software Engineer Central London (1 day a month) Up to £80,000 (depending on experience) + excellent benefits package including up to 10% bonus My client are a start-up created within and as part of a large wealth management firm, so you have all the benefits of a start-up environment without the instability and inconveniences! It's an exciting...

  • Senior Software Engineer

    3 days ago

    City Of London, United Kingdom Fruition IT Full time

    Senior Software EngineerCentral London (1 day a month)Up to £80,000 (depending on experience) + excellent benefits package including up to 10% bonusMy client are a start-up created within and as part of a large wealth management firm, so you have all the benefits of a start-up environment without the instability and inconveniences!It's an exciting...

  • Senior Software Engineer

    3 days ago

    City Of London, United Kingdom Fruition IT Full time

    Senior Software EngineerCentral London (1 day a month)Up to £80,000 (depending on experience) + excellent benefits package including up to 10% bonusMy client are a start-up created within and as part of a large wealth management firm, so you have all the benefits of a start-up environment without the instability and inconveniences!It's an exciting...

  • Senior Software Engineer

    7 days ago

    City of London, Greater London, United Kingdom Fruition IT Full time €80,000

    Senior Software Engineer Central London (1 day a month) Up to £80,000 (depending on experience) + excellent benefits package including up to 10% bonus My client are a start-up created within and as part of a large wealth management firm, so you have all the benefits of a start-up environment without the instability and inconveniences! It's an exciting...

  • Global IT Software Engineer Senior Manager

    7 days ago

    City of London, United Kingdom Boston Consulting Group Full time

    Who We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...

  • Software Engineering Manager

    7 days ago

    City of London, Greater London, United Kingdom Spectrum IT Recruitment Full time

    Software Engineering Manager required by a sports data and betting company based in central London. Due to planned growth, they now require a Software Engineering Manager to oversee the development team. Due to the nature of the business this is mainly an office-based role, but you will be able to choose 1 day per week to work from home. Strong technical...

  • Software Engineering Manager

    7 days ago

    City of London, Greater London, United Kingdom Spectrum IT Recruitment Full time

    Software Engineering Manager required by a sports data and betting company based in central London. The company have been established for more than 10 years, successfully developing statistical models and analytical frameworks. Due to planned growth, they now require a Software Engineering Manager to oversee the development team. Due to the nature of the...

  • Software Engineering Manager

    7 days ago

    City of London, Greater London, United Kingdom Spectrum IT Recruitment Full time

    Software Engineering Manager required by a sports data and betting company based in central London. The company have been established for more than 10 years, successfully developing statistical models and analytical frameworks. Due to planned growth, they now require a Software Engineering Manager to oversee the development team. Due to the nature of the...

  • Software Engineering Manager

    3 days ago

    City of London, United Kingdom Spectrum IT Recruitment Full time

    Software Engineering Manager required by a sports data and betting company based in central London. The company have been established for more than 10 years, successfully developing statistical models and analytical frameworks. Due to planned growth, they now require a Software Engineering Manager to oversee the development team. Due to the nature of the...

  • Software Engineering Manager

    7 days ago

    City Of London, United Kingdom Spectrum IT Recruitment Full time

    Software Engineering Manager required by a sports data and betting company based in central London. The company have been established for more than 10 years, successfully developing statistical models and analytical frameworks. Due to planned growth, they now require a Software Engineering Manager to oversee the development team. Due to the nature of the...

  • Software Engineering Manager

    3 days ago

    City Of London, United Kingdom Spectrum IT Recruitment Full time

    Software Engineering Manager required by a sports data and betting company based in central London. The company have been established for more than 10 years, successfully developing statistical models and analytical frameworks. Due to planned growth, they now require a Software Engineering Manager to oversee the development team.Due to the nature of the...

  • Software Engineering Manager

    3 days ago

    City Of London, United Kingdom Spectrum IT Recruitment Full time

    Software Engineering Manager required by a sports data and betting company based in central London. The company have been established for more than 10 years, successfully developing statistical models and analytical frameworks. Due to planned growth, they now require a Software Engineering Manager to oversee the development team.Due to the nature of the...

  • Senior Software Engineer

    12 hours ago

    London, United Kingdom Proactive Global Full time

    Senior Software Engineer - Robotics - Perception- work with AI technologies and develop Human-like robots. Hybrid, London Our client is fast-growing company that specializes in the robotics engineering and advanced AI technologies aimed at human-like automation. They have an exciting opportunity for a Software Engineer - Perception to join their team. This...

  • Senior Software Engineer

    5 days ago

    City of London, Greater London, United Kingdom Harrington Starr Full time €80,000 - €100,000

    Senior Software Engineer Key Technologies: C#, .NET, React, JavaScript, Typescript, AWS, Docker, NodeJS City of London, United Kingdom Perm Role: £80,000 - £100,000 Harrington Starr has partnered with a Global Financial Services Vendor and they are looking for a Senior C#, .NET Software Engineer to join their growing team! This role provides the...

  • Senior Software Engineer

    5 days ago

    City of London, Greater London, United Kingdom Harrington Starr Full time €80,000 - €100,000

    Senior Software Engineer Key Technologies: C#, .NET, React, JavaScript, Typescript, AWS, Docker, NodeJS City of London, United Kingdom Perm Role: £80,000 - £100,000 Harrington Starr has partnered with a Global Financial Services Vendor and they are looking for a Senior C#, .NET Software Engineer to join their growing team! This role provides the...

  • Senior Software Engineer

    7 days ago

    City of London, United Kingdom Harrington Starr Full time

    Senior Software Engineer Key Technologies: C#, .NET, React, JavaScript, Typescript, AWS, Docker, NodeJS City of London, United Kingdom Perm Role: £80,000 - £100,000 Harrington Starr has partnered with a Global Financial Services Vendor and they are looking for a Senior C#, .NET Software Engineer to join their growing team! This role provides the...

  • Senior Software Engineer

    3 days ago

    City Of London, United Kingdom Harrington Starr Full time

    Senior Software EngineerKey Technologies: C#, .NET, React, JavaScript, Typescript, AWS, Docker, NodeJSCity of London, United KingdomPerm Role: £80,000 - £100,000Harrington Starr has partnered with a Global Financial Services Vendor and they are looking for a Senior C#, .NET Software Engineer to join their growing team! This role provides the perfect...

  • Senior Software Engineer

    3 days ago

    City Of London, United Kingdom Harrington Starr Full time

    Senior Software Engineer Key Technologies: C#, .NET, React, JavaScript, Typescript, AWS, Docker, NodeJS City of London, United Kingdom Perm Role: £80,000 - £100,000 Harrington Starr has partnered with a Global Financial Services Vendor and they are looking for a Senior C#, .NET Software Engineer to join their growing team! This role provides the perfect...