Director Data Management

2 days ago


South Petherton Somerset, United Kingdom Altegra Full time

Aftersales Director
When registering to this job board you will be redirected to the online application form. Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.
We are seeking a dynamic and experienced Aftersales Director to lead and oversee the operational activities of our organisation. You will play a pivotal role in driving operational excellence, ensuring efficiency, optimising our service provision, parts performance and fostering a culture of continuous improvement within the organisation.
Develop and execute aftersales strategies in alignment with the companys overall objectives.
Lead aftersales planning to support the growth and profitability of the organisation.
Implement best practices in supply chain management, inventory control, and equipment handling.
Setting high standards by identifying performance gaps and driving best practices.
Parts & Supply Chain Management:
~ Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimize equipment downtime.

Identify opportunities for upselling and cross-selling aftersales services, such as maintenance contracts, extended warranties, and training programmes.

Data-Driven Decision Making:
Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics, and make informed improvements.
Manage and mentor a team of aftersales managers and support staff.
Financial Management:
Contribute to financial forecasting and business planning activities.
Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
Demonstrable success in driving operational efficiencies and managing complex projects.
Proficiency in operational software and data analytics tools.



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