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General Manager
4 months ago
GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.
Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.
Join GRIDSERVE as The General Manager (GM) is responsible for the overall performance of the Electric Forecourt. Including P&L, forecourt KPIs, leading and developing their team, partnership management and onsite customer experience. The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. Develop the forecourt against all KPIs, ensuring all financial and non-financial targets are exceeded.
Deliver a “best in class” customer experience, coaching the team to ensure awesome brand standards and customer service levels are achieved.
Create and maintain a customer centric environment which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles.
Attract, develop and maintain a high performing team with responsibility for the full employee life cycle, including recruitment & selection, onboarding, training and development and performance management - supporting employees to explore and reach their potential at GRIDSERVE.
Responsible for analysing performance, establishing new opportunities and implementing plans with pace.
Ownership of all controllable costs through effective management of stock, labour, reward & recognition and shrink.
Communicate current promotions and products to all employees, motivating them to achieve and exceed targets.
Responsible for maintaining the forecourt to high brand standards, monitoring and managing maintenance issues and all contractors on site.
Communicate with both internal and external stakeholders to align strategies, drive performance and share best practice.
Work a range of early/late shifts, weekends and bank holidays in line with the Forecourts operating hours.
Adhere to all company policies, procedures and business ethics codes including anti-bribery, environmental and quality management systems in compliance with ISO standards.
Substantial retail or hospitality management experience within a multi-service environment in a managerial capacity .
Experience managing a team including recruitment, development and performance management.
Excellent leadership and people management skills.
Very good level of business acumen including finance and budget management skills.
Very good stakeholder management skills.
In depth knowledge of operations management and the tasks required.
Good level of strategic planning.
Proficient user of IT including Microsoft office suite of packages and the ability to use communication tools such as Microsoft Teams, Engage and Connect
UK driving licence held for minimum 1 year.
We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.
Company culture & values
We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.
Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence
Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.
🌿 Wellbeing and work life balance: 33 days annual leave inc. public holidays, remote and flexible working, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access
🌍 EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme
🚀Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities
